Veronika Nedelkova

- Managing the transition of Accounts Payables Processes from Kin and Carta UK entities to Sofia Shared Service Centre.
- Developing, reviewing and driving SLAs and KPIs within the team.
- Participating in continuous process improvement e.g payment processes.
- Preparing and updating AP documentation
- Supervising the AP team and providing support on a daily basis.

- Dealing with vendor and employees' escalations.
- Ensuring good relationships with stakeholders are maintained.
- Ensuring timely and accurate payments to suppliers and employees.
- Taking part in system testing and acting as a key user for Salesforce system new functionalities roll out and update.
- Involved in the post-implementation testing and improvement of Concur system as regards to employee expenses processing.

- Providing ad-hoc reports to management as regards to supplier specifics, aging and payments.

- Taking part in audits, providing the necessary documentation and process guidance.

-Completion of financial transactional processes in accordance with relevant documentation, including process to monitor and track what is performed and to ensure that all controls are in place and procedures are followed.
- Ensuring that queries are resolved on a timely basis and in accordance with KPIs.
- Booking of different types of invoices in SAP in line with vendors' specifics.
- Acting as a subject matter expert on accounts payable matters.
- Organizing and leading trainings for newly joined team members.
- Working for German vendors and acting as a deputy for Austrian AP team.
- Collaborating with different departments such as supply chain management team, accounting team, controlling team in order to clarify and improve processes.
- Supporting team leader with preparing reports and performing ad-hoc tasks.

- Contacting customers in Germany to discuss accounts, receivable statements and to establish payment date.
- Obtaining and reporting on customer's credit status.
- Documenting cash collection activity and ensuring all payments are received by required dates.
- Contributing to the achievement of customer satisfaction targets.
- Escalating to next level any unresolved customer issues.
- Managing the dunning process.
- Approving, verifying and raising all credit notes that require manual intervention.
- Ensuring all customer account queries are understood and handled appropriately.
- Preparing different reports regarding payment history, aging of debt in 0+, 30+, 60+, 90+ categories.
- Assisting with trainings of new colleagues.
- Conducting direct debit procedures for all accounts in the team.

- Delivering a cost effective and business appropriate client Business Continuity and IT Service Continuity capability.
- Working on projects/problems of moderately complex scope.
- Following established guidelines and policies.
- Acting as an informed team member and providing analysis of information.
- Analyzing contractual requirements in order to define and implement appropriate response.
- Planning, managing and executing Disaster Recovery(DR) exercises.
- Creating and delivering Service Continuity aligned with the HPE Service Management processes.
- Attending and managing HPE internal and client meetings.

Processing leasing and financial documents into special software tools in compliance with BMW standards and service level agreements.

Processing leasing and financial documents into special software tools in compliance with BMW standards and service level agreements.