MS Office
Veronika Geneva
Team Manager
Summary
Results-driven Team Leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams from ground up.
Overview
16
16
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Technical Product Manager
Quantive (formerly Gtmhub)
Sofia, Bulgaria
04.2024 - 05.2025
- Led cross-functional collaboration with Product, Design, and Engineering to define and deliver innovative product capabilities aligned with business goals
- Created detailed product specifications, BDD-style user stories, and technical requirements to guide development
- Partnered closely with engineering teams to ensure technical feasibility, resolve implementation challenges, and maintain product quality
- Develop and execute test plans to validate product functionality
- Analyze customer feedback, usage data and metrics to identify improvements and shape the product roadmap
- Acted as a key liaison between technical teams and stakeholders, clearly communicating product scope, limitations, and capabilities
Vice President, Technical Success
Quantive (formerly Gtmhub)
Sofia, Bulgaria
01.2021 - 03.2024
- Built and led a global Technical Success team, defining team structure, roles, and responsibilities to scale with company growth
- Partnered with the VP of Customer Success to drive client outcomes from onboarding through ongoing platform adoption
- Developed and implemented processes to assign accounts and manage ad hoc technical requests efficiently across the team
- Mentored team members by establishing career development plans and providing hands-on support with complex customer challenges
- Spearheaded improvements in customer experience through solution optimization initiatives, resulting in increased platform utilization and satisfaction
- Identified opportunities to improve business process flows and productivity.
- Collaborated cross-functionally with Product and Engineering to influence feature enhancements and drive a more intuitive user experience
- Recruited and trained high-performing talent, fostering a culture of excellence and continuous learning
- Transformed customer experience by designing and executing comprehensive solution improvement initiatives aimed at enhancing platform utilization levels.
Head of Sales Engineering
Quantive (formerly Gtmhub)
Sofia, Bulgaria
11.2019 - 12.2020
- Built and led a high-performing Sales Engineering team, hiring, mentoring, and training new members to drive technical excellence and client engagement
- Directly supporting strategic client engagements while overseeing day-to-day team operations
- Partnered with Customer Success Managers to ensure smooth post-sales transitions and long-term client success
- Designed and delivered tailored solutions—including reporting, automation, and API integrations—to meet complex client requirements and business objectives
- Collaborated with Product and Engineering teams to relay customer insights and shape product enhancements aligned with market needs
- Provided technical support and guidance for customers leveraging out-of-the-box integrations
- Configured and supported SSO (Single Sign-On) implementations to meet enterprise security and access control requirements
Solutions Sales Engineer
Quantive (formerly Gtmhub)
Sofia, Bulgaria
03.2019 - 11.2019
- Delivered technical expertise throughout the pre-sales cycle, addressing client concerns and presenting tailored solutions to drive deal success
- Responded to detailed technical and security questionnaires, ensuring alignment with client IT and compliance requirements
- Developed customized proposals and solution architectures that clearly addressed business needs and differentiated the offering
- Partnered with Customer Success Managers to ensure smooth post-sales transitions and long-term client success
- Designed and delivered tailored solutions—including reporting, automation, and API integrations—to meet complex client requirements and business objectives
- Provided technical support and guidance for customers leveraging out-of-the-box integrations
- Implemented and supported Single Sign-On (SSO) configurations to meet enterprise security and access requirements
Implementation Consultant
PROS Bulgaria
05.2018 - 02.2019
- Configured PROS solutions in alignment with the defined solution design and business requirements
- Constructing solutions in supplementary technologies to PROS solution
- Guided clients through all phases of system testing and production launch, ensuring smooth implementation and high customer satisfaction
- Delivered on-site and remote training to accelerate onboarding and empower client teams to use the system effectively
- Cultivated strong client relationships through consistent communication, professionalism, and technical expertise, driving long-term customer success
Business Analyst & Consultant
Amdocs Bulgaria
08.2015 - 05.2018
- Gathered and analyzed system requirements from clients to define implementation scope and technical needs
- Configured solutions based on business requirements, ensuring alignment with client expectations and project goals
- Supported system integrations, collaborating with technical teams to ensure seamless data exchange and functional alignment
- Conducted basic testing, identified issues, and implemented fixes to ensure solution stability and performance
- Provided troubleshooting support during implementation to ensure timely issue resolution
- Involved in projects for clients: PLDT, Philippines; Vodafone, Spain; BTCL, Botswana; UTS, Curacao; P4, Poland; TeleGreenland, Greenland
Business Analyst & Consultant
Comverse Inc.
05.2012 - 07.2015
- Gathered and analyzed system requirements from clients to define implementation scope and technical needs
- Configured solutions based on business requirements, ensuring alignment with client expectations and project goals
- Supported system integrations, collaborating with technical teams to ensure seamless data exchange and functional alignment
- Conducted basic testing, identified issues, and implemented fixes to ensure solution stability and performance
- Provided troubleshooting support during implementation to ensure timely issue resolution
- Involved in projects for clients: TeleGreenland, Greenland; Moldcell, Moldova; Sure, Guernsey; Jersey Telecom, Jersey; Plus, Albania
Account Manager
Avangard Services, Inc.
10.2010 - 04.2012
- Served as the primary point of contact for prospective and existing customers, managing communication across the full customer lifecycle
- Delivered training and technical support to ensure successful onboarding and ongoing client satisfaction
- Testing and validation new features and system enhancements prior to release
Technical support
Traffic Broadband Communications
11.2009 - 02.2010
- Operator in Call Centre for technical support
Trainee in Operation and Maintenance Division, Telecom System Support Department
Cosmo Bulgaria Mobile
07.2009 - 08.2009
Data processing assistant
GfK
01.2009 - 07.2009
- Initial data processing received by multiple sources
Education
Master's Degree - Telecommunication Engineering, Radio Communications
Technical University of Sofia
04.2010 - 07.2010
Bachelor's Degree - Telecommunication Engineering, Radio Communications
Technical University of Sofia
01.2006 - 01.2010
High School Diploma - mathematics with English language
Mathematical High School
01.2001 - 01.2006
Skills
Team leadership
Data-driven decision making
Complex Problem-solving
Coaching and mentoring
Process improvement
Presentations
Product roadmapping
Certification
Business Analyst Essentials
Personal Information
- Date of Birth: 01/17/88
- Nationality: Bulgarian
- Driving License: B category
Software
Billing, rating and charging systems
Tracking and management tools – Jira, TFS, Confluence, Coda
PL/SQL, MySQL, PostgreSQL
JavaScript, CSS
Timeline
Technical Product Manager
Quantive (formerly Gtmhub)
04.2024 - 05.2025
Vice President, Technical Success
Quantive (formerly Gtmhub)
01.2021 - 03.2024
Head of Sales Engineering
Quantive (formerly Gtmhub)
11.2019 - 12.2020
Solutions Sales Engineer
Quantive (formerly Gtmhub)
03.2019 - 11.2019
Implementation Consultant
PROS Bulgaria
05.2018 - 02.2019
Business Analyst & Consultant
Amdocs Bulgaria
08.2015 - 05.2018
Business Analyst & Consultant
Comverse Inc.
05.2012 - 07.2015
Account Manager
Avangard Services, Inc.
10.2010 - 04.2012
Master's Degree - Telecommunication Engineering, Radio Communications
Technical University of Sofia
04.2010 - 07.2010
Technical support
Traffic Broadband Communications
11.2009 - 02.2010
Trainee in Operation and Maintenance Division, Telecom System Support Department
Cosmo Bulgaria Mobile
07.2009 - 08.2009
Data processing assistant
GfK
01.2009 - 07.2009
Bachelor's Degree - Telecommunication Engineering, Radio Communications
Technical University of Sofia
01.2006 - 01.2010
High School Diploma - mathematics with English language
Mathematical High School
01.2001 - 01.2006