VERONICA BEGA
AVERARA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Senior Phone Operator - Inbound
Gruppo Ingo Spa
09.2013 - Current
- Business Process Outsourcing Service Company - contact center cross channel, that handles outsourcing, customer support services, toll-free numbers, switchbioard, telemarketing, built into the most advanced customer relationship management and innovative projects of customer experience.
Freelance Document Translator
Weboscopio
05.2018 - 05.2019
- Delivered high-quality translations by proofreading and editing final drafts meticulously of the following website: www.sitiarcheologiciditalia.it
Front Desk Receptionist
Banca Akros
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Personal Sales Assistant
Milor S.p.a.
- Negotiated favorable terms with suppliers, resulting in cost savings passed on to customers as competitive pricing options.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
- Attended industry events for networking opportunities, expanding the company''s client base and generating leads.
Store Manager
CALZEDONIA
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
English Translator
Production Studio
- Edited and proofread texts of interwies with the designers for the event of Fuorisalone in Milan to accurately reflect English language ,
- Production assistant
- Completed wide range of tasks in diverse filming areas to support operations.
Assistant Editor-in-Chief
EPI Group
- Managing and monitoring the production of a specialized magazine of Public Administration
- Developed strong working relationship with external advisory editorial board.
- Developed deep networks within communities served by publication.
- Represented the publication at industry events, strengthening connections within the field while promoting brand awareness.
- Organized regular team meetings to review progress on ongoing projects and discuss upcoming initiatives.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality standards for all publications.
- Streamlined the editorial process by developing efficient workflows for article submissions, reviews, and publishing.
- Developed strong relationships with freelance writers and contributors, resulting in a diverse range of content for the publication.
- Coordinated with graphic designers to create visually appealing layouts for print and digital editions of the publication.
- Collaborated with the Editor-in-Chief in establishing publication goals, leading to increased readership and engagement.
- Successfully met aggressive deadlines under high-pressure situations without compromising accuracy or quality control measures.
- Managed article pipeline and front matter for publication.
- Developed publication website, blogs and social media presence.
- Minimized procedural problems and publication errors with stringent fact checking.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Edited and reviewed content for grammar, spelling and punctuation.
- Wrote and created content for various topics and mediums.
Gym Receptionst
Bendy Dance Center
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Referred unresolved customer issues to management for further investigation.
- Maintained close contact with customers to provide updates on issues or service requests.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Organized promotional events in collaboration with marketing teams to attract new customers and boost membership sales.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Apprentice Administrative Secretary
Vicar Srl
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Participated in team meetings and contributed valuable input for process improvements.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated travel arrangements for staff members.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Education
High School Diploma -
Collegio S. Carlo
Milan06.1998
Bachelor of Arts - Human Studies
Università Degli Studi
MilanoSkills
- MS Windows 11 (MS Office)
- Apple iPhone/iPad: IOS 15; Macintosh environment
- Browsers: Edge, Chrome, Firefox, Opera
- Management applications: Microsoft Dynamics 365, SAP, Salesforce, Becloud, Zendesk, Magento, Netsuite, Shopify, Gsped, HP Global di IBM, OTRS, Vivaticket, Qaplà, Braintree, Fastbooking, Protel, Fleet Manager, Tawk and others customized applications
- MS Teams
- Google Drive
- Photoshop
Languages
Italiano
Bilingual or Proficient (C2)
Inglese
Advanced (C1)
French
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
Korean
Beginner (A1)
Additional Information
I like living and working in environments where communication and teamwork come first. I've acquired an excellent sense of collaboration and interpersonal skills, thanks to the passion I've cultivated over the years in performing arts and sports, since I was a child. Thanks to my independent nature, I am comfortable working both in a team and on my own. I had many opportunities over the years to carry out volunteer activities. They enriched me humanly and from those I've acquired a high level of empathy, problem solving skills, self-criticism and a high sense of humor. This is a project finally of which I'm particularly proud of since I worked on it as a coordinator and an artist: the TEATRO SOCIALE by UmaneAlterazioni.
Hobbies and Interests
- Sports I attended over the years to date: tennis, padel, climbing, swimming, trekking, yoga, snowboard, ski, ice skating, soccer, basket; horse riding
- Ballet (diploma achievement of Elementary - RAD); modern and contemporary dance (7 to 27 years old)
- Drama classes
- Modern singing
- Writing, painting, photography
Timeline
Freelance Document Translator
Weboscopio
05.2018 - 05.2019
Senior Phone Operator - Inbound
Gruppo Ingo Spa
09.2013 - Current
Front Desk Receptionist
Banca Akros
Personal Sales Assistant
Milor S.p.a.
Store Manager
CALZEDONIA
English Translator
Production Studio
Assistant Editor-in-Chief
EPI Group
Gym Receptionst
Bendy Dance Center
Apprentice Administrative Secretary
Vicar Srl
High School Diploma -
Collegio S. Carlo
Bachelor of Arts - Human Studies
Università Degli Studi
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