Ventsislav Chokurov
Ihtiman
Summary
Dynamic housekeeping leader with a proven track record of delivering exceptional results in hospitality settings. Expertise in team management, upholding cleanliness standards, and adapting to evolving operational needs ensures a pristine environment that enhances guest satisfaction. Recognized for strong communication skills and a collaborative approach, fostering teamwork while training staff to meet high expectations. Committed to streamlining processes and maintaining seamless operations, driving team performance and organizational success.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
The Boca Raton
Boca Raton, United States
10.2024 - 05.2025
- Providing personalized service to guests
- Having a deep knowledge of all hotel amenities for guests
- Working with all departments (housekeeping, food services, etc.) to meet guests’ needs
- Meet guests when they arrive and getting them settled in their rooms
- Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
- Have a thorough understanding of all spirits and specialty foods in stock
- Assess and restock wine and spirit collections as necessary
- Serve meals and pour drinks for guests
- Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
- Run errands for guests when necessary
- Ensure guests’ rooms are clean and tidy up when necessary
- Recommend and arrange amenities for guests
- Perform all duties with discretion, professionalism and a pleasant demeanor
Housekeeping Supervisor
The Boca Raton
Boca Raton, United States
11.2023 - 05.2024
- Providing personalized service to guests
- Having a deep knowledge of all hotel amenities for guests
- Working with all departments (housekeeping, food services, etc.) to meet guests’ needs
- Meet guests when they arrive and getting them settled in their rooms
- Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
- Have a thorough understanding of all spirits and specialty foods in stock
- Assess and restock wine and spirit collections as necessary
- Serve meals and pour drinks for guests
- Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
- Run errands for guests when necessary
- Ensure guests’ rooms are clean and tidy up when necessary
- Recommend and arrange amenities for guests
- Perform all duties with discretion, professionalism and a pleasant demeanor
Housekeeping Supervisor
Ocean House
Westerly, United States
06.2023 - 10.2023
- Overseeing the day-to-day operations of the household, including managing the family calendar, coordinating events, and providing regular property reports.
- Ensuring the property and land are well-maintained, including scheduling regular maintenance and repairs, and coordinating with contractors.
- Ensuring the smooth running of the household for guests and principals.
Housekeeping Supervisor
The Boca Raton
Boca Raton, United States
11.2022 - 05.2023
- Providing personalized service to guests
- Having a deep knowledge of all hotel amenities for guests
- Working with all departments (housekeeping, food services, etc.) to meet guests’ needs
- Meet guests when they arrive and getting them settled in their rooms
- Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
- Have a thorough understanding of all spirits and specialty foods in stock
- Assess and restock wine and spirit collections as necessary
- Serve meals and pour drinks for guests
- Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
- Run errands for guests when necessary
- Ensure guests’ rooms are clean and tidy up when necessary
- Recommend and arrange amenities for guests
- Perform all duties with discretion, professionalism and a pleasant demeanor
Housekeeping Supervisor
Ocean House
Westerly, United States
06.2022 - 11.2022
- Ability to quickly and efficiently perform cleaning duties.
- Precision and attention to detail.
- Ability to work as part of a team.
- Polite and professional manner.
- Flexibility
- Trainer
- Providing new employees with Forbes training and execution skills.
- Trained to provide information requests, directions, events, amenities etc.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
- Refine skills of offering proactive service by anticipating guests needs.
Housekeeping Supervisor
The Boca Raton
Boca Raton, United States
11.2021 - 05.2022
- A thorough knowledge of housekeeping procedures, the ability to supervise, willingness to respond to emergency situations, tact in dealing with public and sufficient physical dexterity.
- Assisted housekeepers in their assigned areas when needed.
- Provide assistance to coworkers, ensuring they understand their tasks
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
- Develop and maintain positive and productive working relationships with other employees and departments
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/ safety personnel
Housekeeping Supervisor
Ocean House
Westerly, United States
06.2021 - 10.2021
- Ability to quickly and efficiently perform cleaning duties.
- Precision and attention to detail.
- Ability to work as part of a team.
- Polite and professional manner.
- Flexibility (e.g. availability to work part time)
Housekeeping Supervisor
Ocean House
Westerly, United States
12.2019 - 03.2021
- Clean overview to the managment property, clientele and niche in the marketplace. Handling phone calls from guests who want to make a room reservation, understanding the rate strategy. I can provide several customer services and techniques for different departments.
- 1. Customer service and communication skills
- 2. Problem solving
- 3. Impressive time management and organizational skills
- Floor Valet, Housekeeping Supervisor and Guest Services professional:
- 1. Above and beyond customer service
- 2. Trained to provide information requests, directions, events, amenities etc.
- 3. Maintain all the records and paperwork according to company standards
- 4. Refine skills of offering proactive service by anticipating guests needs.
- 5. Review the arrival list daily and assist in preparing and distributing welcome amenities
- 6. Greet each guest a friendly and polite manner explaning all hotel amenities, hours of operation and hotel policies
- 7. Provide concierge services to all guests by sharing information about the surrounding areas, hotel activities and offering personalized recommendations.
- The best skills and knowledge I can provide in Housekeeping management and Exceptional Guest Services.
- I understand perfectly housekeeping and Forbes Five Star In-Room Dining service at the hotel. I've been Audited twice by Forbes Inspector and twice my score was Above 90%.
- I know and understand perfectly Relais and Chateaux and Forbes requirements and policies. My skills and knowledge to provide exceptional service is Above and Beyond.
- That's only few of the skills that I know and understand perfectly.
- I learned all Forbes skills during 1 year here at Ocean House:
- 1. Complex problem solving.
- 2. Critical thinking and analysis.
- 3. Creativity, innovation, ideation, originality, and initiative.
- 4. People management.
- 5. Coordinating with others.
- 6. Emotional intelligence.
- 7. Judgment, reasoning, analytical thinking, and decision making.
- 8. Service orientation.
- 9. Negotiation.
- 10. Cognitive flexibility.
- 11. Active learning and learning strategies.
- 12. Technology design and programming.
- 13. Leadership and social influence.
- 14. Systems analysis and evaluation.
- 15. Cultural sensitivity and awareness.
Front Desk Receptionist
Complex Motel Ihtiman
Ihtiman, Bulgaria
10.2014 - 12.2019
- Greet clients as soon as they arrive at hotel reception and connect them with the appropriate party
- Create and manage both digital and hardcopy filing systems for all partners at hotel reception
- Friendly and helpful approach to customers
- The drive, ambition and hunger to chase and complete my tasks on time
- Being open to feedback and communicate with others
- Complete procedures when Guests arrive and leave
- Prepare bills and take payments via hotel reception
- Deal with special requests from Guests
- Answer questions about what the hotel offers and the surrounding area
- Inform other employees of visitors’ arrivals or cancellations
- Copy, file and maintain paper or electronic documents and records
- Handle incoming and outgoing mail via hotel reception
- At the hotel I'm using the program Yanak Software via computer to accommodate our Guests, it's professional software for tourism and it's easy to work with
Team Leader, Fuel Attendant
Aramark
Bullfrog, Utah, United States
05.2014 - 09.2014
- Lead by example, and increase transparency and dialogue within our industry
- Continuously improve our operations and create consistent, replicable programs
- Identify innovative, responsible and cost-effective solutions to the issues we believe matter most toour employees, customers and communities
- Offer clients and customers a wide range of eco-friendly and responsibly sourced product options
- Empower our clients to achieve their corporate responsibility goals by sharing our insights andexperience
Front Desk Receptionist
Complex Motel Ihtiman
Ihtiman, Bulgaria
05.2013 - 10.2013
- Greet and welcome guests as soon as they arrive at hotel reception
- Direct visitors to the appropriate person in hotel
- Answer, screen and forward incoming phone calls at reception
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries at hotel reception
- Maintain hotel security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order supplies and keep inventory of stock at reception
- Update calendars and schedule meetings at hotel reception
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of hotel expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Education
Java Fundamentals
Software University
Sofia, Bulgaria08.2019
Programming Basics
Software University
Sofia, Bulgaria05.2017
European Studies
Southwest University "Neofit Rilski"
Blagoevgrad, Bulgaria06.2015
Microprocessing Technology
Professional School of Electronics "John Atanasoff"
Sofia, Bulgaria06.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- Social Media
- Zoom
- Skype
- Organizational and planning skills
- Outlook
- Google Drive
- Good listener and communicator
- Internet user
- Team-work oriented
- Motivated
- Presenting
- Decision-making
- Written and Verbal skills
- Reliability
- Analytical skills
- Critical thinking
- Strategic Planning
- Conflict resolution
- Responsibility
- Creativity
- Research and analytical skills
- Excellent writing and verbal communication skills
- Detail-Oriented
- Flexibility
- Empathic listener
- Creative thinking
- Problem solving
- Customer service
- Time management
- Patience
- Motivation
- Overachieving attitude
- Organisational skills
- Communication
- Delegating
- Positivity
- Feedback
- Excellent communication skills
- Caring about other people
- Collaborating and working well together with others
- Comforting people when they need it
- Clear communication skills
- Conflict management and resolution skills
- Constructive feedback
- Empathy for others
- Encouraging and inspiring people to do their best
- Flexibility in thinking and operating style
- Humor and lightheartedness
- Inspiring and motivating others to active greatness
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Task assignment
- Staff scheduling
- Training and mentoring
- Cleaning techniques
- Staff training and development
- Health and safety compliance
- Task delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer relationship management
- Chemical handling
- Ordering cleaning supplies
- Sorting and washing laundry
- Sanitation standards
- Quality assurance controls
- Supply inventory management
- Document control
- Folding clean laundry
- Employee evaluations
- Staff evaluations
- Performance improvements
- Performance evaluation
- Waste disposal
- Report generation
- Data archiving
- Quality assurance
- Inter-department collaboration
- Dusting furniture
- Housekeeping
- Staff motivation
- Employee engagement
- Room inspection
- Team performance management
- Turndown service
- Ironing clothing
- Room occupancy verification
- Safety training administration
- Microsoft office
- Customer relations
- Linens management
- Laundry and dry cleaning
- Facilities inspection
Timeline
Housekeeping Supervisor
The Boca Raton
10.2024 - 05.2025
Housekeeping Supervisor
The Boca Raton
11.2023 - 05.2024
Housekeeping Supervisor
Ocean House
06.2023 - 10.2023
Housekeeping Supervisor
The Boca Raton
11.2022 - 05.2023
Housekeeping Supervisor
Ocean House
06.2022 - 11.2022
Housekeeping Supervisor
The Boca Raton
11.2021 - 05.2022
Housekeeping Supervisor
Ocean House
06.2021 - 10.2021
Housekeeping Supervisor
Ocean House
12.2019 - 03.2021
Front Desk Receptionist
Complex Motel Ihtiman
10.2014 - 12.2019
Team Leader, Fuel Attendant
Aramark
05.2014 - 09.2014
Front Desk Receptionist
Complex Motel Ihtiman
05.2013 - 10.2013
Programming Basics
Software University
European Studies
Southwest University "Neofit Rilski"
Microprocessing Technology
Professional School of Electronics "John Atanasoff"
Java Fundamentals
Software University
Phone Numbers
(+1) 4013061343, (+359) 877335531
Personal Information
- Date of Birth: 11/07/1992
- Nationality: Bulgarian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Healthy Lifestyle, Fitness, Reading
I embody a well-rounded, health-conscious lifestyle. I prioritize physical wellness through regular visits to my fitness facility, demonstrating commitment to maintaining an active routine. Beyond physical health, I'm intellectually engaged with a passion for reading, suggesting a balanced approach to self-improvement that nurtures both body and mind. This combination of fitness dedication and literary enthusiasm reflects my values around holistic personal development and the time I invest in activities that enhance my overall quality of life.