Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
Venera Arishtieva

Venera Arishtieva

Sofia

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at William Hill Organisation. Skilled in Performance Coaching and demonstrating exceptional Problem-solving abilities, I've successfully implemented strategic initiatives that boosted employee motivation and operational excellence. My approach fosters team leadership and development, driving significant improvements in both staff performance and customer service outcomes.

Overview

21
21
years of professional experience

Work History

Team Manager

William Hill Organisation
05.2021 - 05.2024
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Customer Service Subject Matter Expert

William Hill Organisation
08.2020 - 05.2021
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Actively participated in interdepartmental meetings, representing the voice of the customer service function while collaborating with other departments on strategic initiatives.
  • Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.
  • Served as the primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.

Customer Service Advisor

William Hill Organisation
02.2019 - 08.2020
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.

Marketing Manager - Internship

CBM Aps
05.2018 - 09.2018
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.

Production Manager

Greens Catering
08.2013 - 10.2015
  • Resolved issues quickly to maintain productivity goals.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.

Manager/Owner

Treehuggers
01.2007 - 12.2009
  • Specializing in Landscaping; Develop work plans, organizing staff, recruitment of new projects/clients.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager/Owner

THC Consulting
01.2005 - 12.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Vice Manager

Djordans LTd
03.2005 - 08.2009
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Identified areas of improvement within the organization, presenting actionable solutions to senior leadership for implementation.
  • Implemented cost-saving measures through careful analysis of budgetary needs, reducing overall expenses without compromising quality.
  • Navigated challenging situations with poise and diplomacy, ensuring that all parties felt heard and respected while working towards a mutually beneficial resolution.

Administrative Manager

Ruvex Ltd
10.2003 - 03.2007
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.

Education

Additional Courses And Diplomas
Sofia
04.2001 -

BBA - Business Management

New Bulgarian University
Sofia
04.2001 -

Skills

  • Ability to organize work and general distribution of functions and duties

  • Initiative and tolerant

  • Ability for teamwork

  • Motivation and ambition

  • Logical thinking

  • Performance Coaching

  • Customer Focus

  • Influencing skills

  • Operational Excellence

  • Employee Scheduling

  • Motivational Abilities

  • Performance Appraisal

  • Staff Development

  • Team Leadership

  • Problem-solving abilities

Software

Mac&PC

Outlook

Jira&Confluence

Datos

Quia

Right Now

Open Bet

Citrix

Alvaria

Languages

Bulgarian
Native language
English
Proficient
C2
German
Beginner
A1
Danish
Elementary
A2
Spanish
Beginner
A1

Timeline

Team Manager

William Hill Organisation
05.2021 - 05.2024

Customer Service Subject Matter Expert

William Hill Organisation
08.2020 - 05.2021

Customer Service Advisor

William Hill Organisation
02.2019 - 08.2020

Marketing Manager - Internship

CBM Aps
05.2018 - 09.2018

Production Manager

Greens Catering
08.2013 - 10.2015

Manager/Owner

Treehuggers
01.2007 - 12.2009

Vice Manager

Djordans LTd
03.2005 - 08.2009

Manager/Owner

THC Consulting
01.2005 - 12.2009

Administrative Manager

Ruvex Ltd
10.2003 - 03.2007

Additional Courses And Diplomas
04.2001 -

BBA - Business Management

New Bulgarian University
04.2001 -

Similar Profiles

CREATE PROFILE
Venera Arishtieva