VENELINA MANEVA

Call Centre Agent

Gabrovo

Summary

Highly motivated and focused young student with strong analytical skills and the ability to perform well in a challenging environment. I am eager to expand my professional boundaries through direct communication with variety of people and assist them in every way possible.

Work History

Call Center Sales Representative

CMSG EOOD

04.2024 - 06.2024

Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Developed relationships with customers by providing exceptional service and tailored solutions.
Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
Strengthened customer loyalty through empathetic listening and understanding individual requirements.

Education

Bachelor of English and American studies (English Philology) -

University of Veliko Tarnovo

Secondary Education - undefined

Aprilov National Highschool

Skills

Proficient in written and spoken English (C1 level)
Strong analytical and critical thinking abilities
Excellent communication skills
Attention to detail and accuracy
Work independently and in a team environment
Knowledge in research and academic writing

Competent in Microsoft Office and Google
Problem-Solving
Problem-solving abilities
Client Needs Assessment
Adaptability

Personal Information

Date of Birth: 02/07/03

Timeline