Venelina Koleva
Veliko Tarnovo,Bulgaria
Summary
As an ambitious detail- and results-oriented professional with experience, I have developed skills in customer service, teamwork, leadership, data analysis, and project management. My problem-solving, negotiation, time and stress management abilities allow me to act with flexibility and calmness in any challenging situation which contributes to team success. My empathy and friendliness help me integrate faster in any team environment and allow me to better understand customer needs in order to meet mutual satisfaction. I posses a reputation for showcasing self-discipline and responsibility in all tasks, as well as willingness to learn new things and help team members do so.
Overview
1
1
Certification
8
8
years of post-secondary education
5
5
years of professional experience
Work history
CUSTOMER MANAGER
METRO Bulgaria, Ltd.
Veliko Tarnovo, Bulgaria
2023.08 - Current
- Managing and maintaining strong relationships with customers within the assigned territory.
- Developing sales for each customer through proactive efforts and a
personalised approach tailored to their potential - Preparing, updating, and professionally presenting customized offers aligned with customer needs.
- Researching and analysing customer needs to offer appropriate business solutions.
- Taking orders, negotiating agreements, and closing deals with a focus on long-term cooperation.
- Identifying and pursuing future opportunities for customer portfolio development.
- Creating an effective weekly work plan and organising customer visits at their locations.
- Setting goals and preparing action plans based on each customer's potential.
- Preparing and tracking daily reports related to sales activities.
- Monitoring market pricing and competitor activity to support competitive positioning and pricing strategies.
- Actively presenting and explaining the benefits of working with the company to current and potential customers.
SHOP ASSISTANT
Yaspis, Ltd.
Veliko Tarnovo, Bulgaria
2022.07 - 2023.04
- Providing friendly and helpful customer service.
- Preparing and attractively displaying the product assortment in the gastro
section and in the store. - Advising customers on product selection based on their needs.
- Handling cash, bank cards, and other forms of payment.
- Maintaining a proper and professional relationship with customers
throughout the service and sales process. - Improving product visibility with strategic shelf arrangements.
SALES CONSULTANT
Arigato 82. Ltd.
Veliko Tarnovo, Bulgaria
2021.07 - 2022.03
- Providing customer service and assisting customers in choosing suitable products based on their preferences and needs to ensure satisfaction.
- Preparing and serving coffee, fresh beverages, snacks, and desserts with attention to service quality.
- Receiving goods and preparing purchase orders to maintain stock availability and ensure a well-organised workflow.
- Managing the establishment’s social media accounts and maintaining its online presence.
- Handling cash, bank cards, and other forms of payment.
- Keeping the commercial area tidy, clean, and appealing to customers.
Education
Bachelor's degree - International Economic Relations
"St. Cyril and St. Methodius" University of Veliko Tarnovo
Veliko Tarnovo 2019.10 - 2023.07
Secondary education - Geography and economics with intensive study of mathematics and English
"V. Drumev" High school of Mathematics and Natural Science
Veliko Tarnovo 2014.09 - 2019.05
Skills
- Attention to detail
- Teamwork
- Analytical thinking
- Self-discipline
- Communication skills
- Motivational skills
- Problem-solving and negotiation
- Data analysis
- Social media marketing
- Administrative skills
- Responsibility
- Time and stress management
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Social Media/Social Networks
Languages
Bulgarian
Native
English
Advanced (C1)
Spanish
Intermediate (B1)
French
Beginner (A1)
Affiliations
- Photography
- Tennis
- Football
Certification
Acquired certificates:
- for participation in "METRO Buditeli (Enlighteners)" initiative, for efforts, active cooperation, and significant contribution to building a united, supportive, and sustainable METRO community.
- for successfully completed training course "Fundamentals of Project Management" by TACK TMI
- for participation in Reverse mentoring program by METRO Bulgaria.
- for successful “METRO Selling process” training by METRO Bulgaria.
- for successful participation in a student roundtable on the topic: “The influence of COVID-19 on the political and economic development of the globalising world“, organized by the Department of Economic theory and the Department of Finance and Accounting of the Faculty of Economics, “St. Cyril and St. Methodius” University of Veliko Tarnovo.
- for participation in a training seminar “Social communication and civil society”, organized by Institute for Public Policy and Fredrich Ebert - Bureau Bulgaria.
- for successful participation in a student roundtable with international participation on the topic: “Development of the International economy after Covid-19”, organised by the Department of Economic theory of the Faculty of Economics, “St. Cyril and St. Methodius” University of Veliko Tarnovo.
- for participation in Sommelier and Wine guide training of Sommilabour project.
Timeline
CUSTOMER MANAGER
METRO Bulgaria, Ltd.
2023.08 - Current
SHOP ASSISTANT
Yaspis, Ltd.
2022.07 - 2023.04
SALES CONSULTANT
Arigato 82. Ltd.
2021.07 - 2022.03
Bachelor's degree - International Economic Relations
"St. Cyril and St. Methodius" University of Veliko Tarnovo
2019.10 - 2023.07
Secondary education - Geography and economics with intensive study of mathematics and English
"V. Drumev" High school of Mathematics and Natural Science
2014.09 - 2019.05