Venelin Velev
Back End Developer
Sofia
Summary
Professional and knowledgeable tech-savvy, highly interested in automation processes. Highly motivated to learn more which is the key to success in any opportunity.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Solution Consultant With JavaScript and Python
Sitecore
Sofia
12.2021 - Current
- Building Server to Server integrations with Python.
- Building automations with Python.
- Building JavaScript experiences that improve the UX.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Customer Support Team Lead
Crypto.com
Sofia
04.2021 - 11.2021
- Mentoring a team of 30.
- Handling escalations from VIP clients.
- Analyzing and improving different operational processes.
- Being the go-to person when it comes to blockchain transactions.
- Handling complaints and escalations from different partner banks.
Senior Web Integrations Engineer
emerchantpay
Sofia
01.2017 - 04.2021
- Building and maintaining different automations with Python.
- Monitoring critical processes.
- Using APIs to assist with boarding/integration.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Technical Support Team Lead
C3i Europe
Sofia
09.2014 - 12.2016
- Monitoring the activities of the support team and constantly improving the workload.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Acted as an escalation point.
Startups
I have been a part of a few startups where I was responsible for:
- Creating a back end on Python (FastAPI) for a mobile application.
- Creating a back end on Python (FastAPI) for a web application.
- Creating a web application with Next.JS.
Skills
Python
Education
High School Diploma -
St. St. Cyril And Methodius
Kozloduy, Bulgaria 09.2000 - 06.2012
Bachelor of Science - Electronics Engineering
Technical University of Sofia
Sofia, Bulgaria 10.2012 - 06.2016
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