Venelin Minkov

• Led development and automation of performance reports and financial dashboards using Power BI, improving real-time KPI tracking and enabling data-driven decision-making for leadership.
• Streamlined business processes, identifying inefficiencies and implementing solutions that enhanced operational performance and optimized resource allocation.
• Applied project management techniques to overcome challenges, boost team productivity, and ensure successful execution of key initiatives.
  Ensured compliance with service delivery KPIs and SLAs, proactively monitoring performance metrics, mitigating risks, and driving improvements to meet financial targets.
• Reduced manual reporting time by 30% through automation, increasing data accuracy and efficiency across financial and operational reports.
  Analyzed operational data to identify trends and inefficiencies, recommending strategic process improvements that enhanced performance and service delivery.
• Maintained and improved process documentation, ensuring adherence to industry standards and supporting continuous improvement initiatives.

Key Project: In-House Reporting Platform

Led a team of four, including one external developer, to design and maintain an internal reporting platform using Power BI, Azure, and Power Automate. Developed automated workflows to improve data accessibility and reporting accuracy, streamlining financial and operational reporting. Managed platform enhancements, aligning technical capabilities with business needs while ensuring seamless integration with existing systems. Worked closely with stakeholders, translating business requirements into technical solutions that supported informed decision-making.

Key project: DORA Compliance Implementation

Led the implementation of DORA (Digital Operational Resilience Act) for Service Level and Contract Management, ensuring full regulatory compliance. Enhanced reporting, increased transparency, and developed a new framework agreement, including an addendum to optimize related workflows and processes.

Key project: SaaS Training Platform Contract Optimization

Led negotiations to strengthen SLA and KPI terms, ensuring clear performance commitments and supplier accountability. Revised exclusion clauses to eliminate provider liability gaps, securing a contract aligned with Service Level Management standards and safeguarding business interests.

Key project: SIEM-SOC Implementation & SLA Optimization

Partnered with IT Security and suppliers to implement a SIEM-SOC solution, enhancing security, compliance, and incident response. Ensured robust SLA agreements, defining clear performance expectations and supplier responsibilities, improving visibility and incident resolution.

• Managed end-to-end performance reporting, aligning service levels with financial targets to ensure full compliance with contractual KPIs and SLAs.
• Developed and automated KPI dashboards, improving reporting efficiency and accuracy by 20%, enabling data-driven decision-making.
• Mitigated over €7 million in potential penalties by proactively addressing service level breaches and implementing corrective actions with delivery teams.
• Collaborated with finance and business teams to deliver accurate, real-time performance data, optimizing service costs and enhancing strategic planning.
• Standardized and automated reporting processes, reducing report preparation time by 30% and improving workflow efficiency.
• Led root cause analysis of service level issues, implementing preventive measures with cross-functional teams to reduce penalty exposure and performance risks.
• Presented performance data and financial insights to senior leadership, ensuring transparency, informed decision-making, and alignment with business objectives.

Key Project: New Contract Onboarding & ITSM Process Setup

Led the onboarding of a key customer under a new contract, working closely with various teams and stakeholders to ensure smooth implementation.
Designed and implemented SLAs, OLAs, and KPIs covering all processes, infrastructure, and services, ensuring compliance and operational efficiency.
Established ITSM processes (Incident, Change, Service Request, and Problem Management), improving service consistency and performance.

Key project: Client Onboarding & Service Optimization

Collaborated with IT teams to transition a key client to a new set of tools, enhancing service efficiency and reducing operational friction.
Achieved improved client satisfaction, reduced response and resolution times, and increased service visibility. Optimized workflows, lowering overall costs for the client and driving long-term process improvements.

• Managed end-to-end performance reporting, delivering accurate and timely insights to align service levels with business and financial objectives.
• Developed and optimized KPI tracking systems, enhancing visibility into service performance and enabling proactive issue resolution.
• Led the automation of reporting processes, reducing manual workload by 25%, improving accuracy, and ensuring data consistency.
• Collaborated with finance and business stakeholders to ensure service performance met contractual SLAs and financial targets, minimizing risk exposure.
• Conducted root cause analysis of service level breaches, working with operational teams to implement corrective actions and prevent financial penalties.
• Identified inefficiencies in reporting workflows, driving process improvements that enhanced reporting speed, accuracy, and overall performance.
• Presented performance and financial reports to senior leadership, providing data-driven insights that aligned service delivery with business goals.

• Led the preparation and analysis of weekly, monthly, and quarterly financial reports, delivering actionable insights on sales performance, profitability, and cost drivers for senior management.
• Played a key role in financial planning and budgeting, ensuring accurate forecasting and aligning financial objectives with business growth strategies.
• Monitored key performance indicators (KPIs) to track financial performance, identifying opportunities for cost optimization and operational improvements.
• Collaborated with cross-functional teams to streamline financial reporting processes, reducing preparation time by 20% while increasing accuracy and transparency.
• Drove process improvement initiatives, enhancing reporting workflows to improve efficiency, data quality, and decision-making speed.
• Provided training on specialized financial systems and reporting tools, ensuring consistent application of standards and best practices across teams.
• Led a major digitization project, modernizing financial processes to increase efficiency, enhance client satisfaction, and drive revenue growth.

Key Project: Digital Transformation Initiative
Collaborated within a specialized task-force under direct CEO oversight to drive a company-wide digitization project. Updated and optimized core business processes, resulting in increased revenue, improved profit margins, and enhanced client satisfaction. Future-proofed company software, ensuring scalability and long-term operational efficiency.