Velitchka Hristova Mitzeva

Managed client accounts and inquiries, providing professional support in English and Arabic. Utilized digital banking software to assist clients with secure financial transactions, including account management. Quickly adapted to new banking technologies to improve customer satisfaction and ensure accurate service delivery. Analyzed client needs to provide tailored solutions, enhancing client trust and engagement.

Maintained client records, processed reservations, and provided multilingual support in English, Arabic, and Russian. Boosted customer satisfaction through professional service and proactive communication.

Provided comprehensive translation services in Russian, Bulgarian, English, and Arabic to assist doctors from Russia, Bulgaria, and India in communicating effectively with their patients.

Collaborated with NGOs and educational institutions to translate documents and materials, provided translation services for businesses across various industries, adapting content for target audiences.