Hi, I’m
Vasilena Milotinova
Vratsa,Vratsa
Summary
Dynamic hospitality professional with a proven track record at Viking Cruises, excelling in customer service and financial forecasting. Recognized for enhancing guest satisfaction and driving revenue through effective upselling strategies. Strong multitasking abilities and attention to detail ensure a seamless dining experience, fostering lasting guest relationships.
Overview
6
years of professional experience
3
Certifications
Work History
Viking Cruises
Chef De Rang
01.2025 - Current
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Assisted in budget preparation and financial forecasting for the restaurant''s continued growth and success.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Greeted guests and led each party to specific table within Number-seat Type restaurant.
Claws
Bartender
07.2024 - 10.2024
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Holland America Line
Hostess
04.2024 - 07.2024
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
OTP Bank
Bank Assistant
02.2023 - 12.2023
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Conducted thorough research for loan applicants, contributing to reduced risk exposure for the bank.
- Assisted in the development of marketing strategies to attract new clients and retain existing ones.
- Managed cash handling procedures with accuracy, reducing discrepancies in end-of-day balancing reports.
Big Pecker’s
Hostess
05.2022 - 10.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
British American Tobacco
Sales Agent
02.2019 - 04.2022
Job overview
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Type products or services to promote sales.
- Set and achieved company defined sales goals.
Education
Veliko Turnovo University St St Kiril I MetodiiVeliko Turnovo
Bachelor from High School Teaching
Skills
Customer service
Financial forecasting
Time management
Reservation management
Guest relations
Attention to detail
Effective communication
Organizational skills
Strong multitasking
Verbal and written communication
Marketing promotions
Hospitality service expertise
Effective communications
Certification
First Aid
Timeline
Star service
03-2025
First Aid
02-2025
Fire fighting
02-2025
Chef De Rang
Viking Cruises
01.2025 - Current
Bartender
Claws
07.2024 - 10.2024
Hostess
Holland America Line
04.2024 - 07.2024
Bank Assistant
OTP Bank
02.2023 - 12.2023
Hostess
Big Pecker’s
05.2022 - 10.2022
Sales Agent
British American Tobacco
02.2019 - 04.2022
Veliko Turnovo University St St Kiril I Metodii
Bachelor from High School Teaching