Vasil Kostadinov

• Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
• Consistently matched and often exceeded performance metrics in areas such as productivity, quality and overall customer satisfaction score.
• Provided valuable feedback to management regarding potential improvements to products or services based on customer insights gathered during interactions.
• Successfully managed escalated cases involving complex problems requiring collaboration across multiple internal departments in order to achieve favorable outcomes.

• Interviewed hot leads through phone calls and emails to obtain information useful in providing effective solution and thus close the sale;
• Established positive business and customer relationship to ensure the client base growth by cohering strict company guidelines and implementing sales oriented techniques;
• Collected customer information and payment methods, as well as process transactions;

• Managed large amounts of inbound and outbound calls in a timely manner and stick to a specific conversational structure when handling different topics;
• Identified customers' needs, clarify information, research every issue and provide solutions and/or alternatives, as well as building sustainable relationships with the clients;
• Followed organization standards to maintain quality service and guarantee customers receive exceptional service.

• Mastered product knowledge to confidently address customer inquiries while positioning the company's offerings as an ideal solution for their needs.
• Built a relationship with the client to increase your chance of a sell
• Seized the opportunity to upsell products
• Followed organization standards to maintain quality service and guarantee customers receive exceptional service.

• Planned and directing routes to ensure the safe and secure delivery of automotive parts;
• Scheduled delivery times, presenting invoices, collecting payments and obtaining customer signatures on delivery documents;
• Delivered a friendly and professional manners and attitude to the clientele and maintaining the seller-buyer connection to ensure financial benefits for the company.

• Assembling and constructing UPVC windows and doors; Following specific instructions for safety and maintaining required quality control; Working under strict supervision in a factory.

• Evaluated and assessed risks associated with digital wallet onboarding, ensuring decisions align with the internal risk tolerance and underwriting guidelines.
• Analyzed merchant profiles, processing histories, and business models to determine creditworthiness and risk levels.
• Made informed decisions on the approval or denial of applications based on thorough risk analysis and data-driven insights.

• Assisted with the assemble and the installation of ceiling fans and air conditioners;
• Undertook improvement work, maintenance and repairs;
• Worked with specific guidelines and with floating working schedules.

• Gained knowledge of textile producing, embroidery and hand printing;
• Consulted and advising the clientele over phone and through email conversations;
• Created custom original prints on clothing materials;
• Managed tight work schedules and strict deadlines.