Valentina Zaharieva
Sofia
Summary
A sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Overview
10
10
years of professional experience
Work History
ACCOUNT EXECUTIVE, EMEA
Chaos
01.2023 - 12.2024
- Responsible for penetrating key accounts by creating and implementing strategies, managing existing customers, researching needs, proposing solutions, resolving complaints, and gathering feedback
- Also involves identifying new customers, staying updated on industry trends, attending events, maintaining CRM records, monitoring sales results, and preparing reports for sales management
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
TERRITORY SALES MANAGER, EMEA
Chaos
01.2021 - 01.2023
- Identifying and maximizing sales opportunities, and increasing customer retention rates
- Responds to inbound customer sales inquiries: answers pricing and licensing questions extends evaluation licenses and responds to other sales inquiries
- Sources new sales opportunities through inbound lead follow-up
- Issues quotes, processes payments
- Helping in decision making related to the company's products purchases
- Works with channel partners, qualifying prospects and closing sales
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
SALES EXECUTIVE, ASIA-PACIFIC
Chaos
01.2020 - 01.2021
- Managing, expanding, and maintaining relationships with assigned partners
- Works actively with customers and the assigned channel partners on sales opportunities of different kinds - local key channel customers, new business opportunities, renewal and upgrade sales pipelines, etc
- Acts as the primary point of contact for their managed account list for business partner requests and acts as a point of escalation
- Participates actively in quarterly, annual planning and forecasting, providing accurate sales forecasts and channel partner sales targets
Inside Sales Team Lead
Chaos
07.2017 - 01.2020
- Enhanced team performance, providing ongoing training and support to all members.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Worked closely with other departments to promote products and marketing campaigns.
- Converting prequalified leads into paying customers
- Inbound lead follow up, understanding customer needs and requirements
- Up-selling tactics for existing customers
- Generating new sales and retaining existing customers
- Coach team members to excel at opportunity management and forecasting accuracy to successfully plan and prioritize weekly, monthly and quarterly engagements
CUSTOMER SUPPORT ADVOCATE
Chaos
02.2015 - 07.2017
- Resolving customer queries
- Help with licensing and purchasing questions
- Ad-hoc assistance to partners
- Delivered friendly service and offered expert support in every interaction.
- Suggest and implement improvements in the sales administration process
- Answer questions, assist with difficult customer situations, and handle escalated situations
Education
BACHELOR DEGREE - ETHNOLOGY
Sofia University "St. Kliment Ohridski"
05.2014
Skills
- Adaptability
- Problem Solving
- Team Player
- Effective Time Management
- Sales quota achievement
- Customer relationships
- Meet deadlines
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Languages
Bulgarian
Native language
English
Proficient
C2
Spanish
Elementary
A2
Timeline
ACCOUNT EXECUTIVE, EMEA
Chaos
01.2023 - 12.2024
TERRITORY SALES MANAGER, EMEA
Chaos
01.2021 - 01.2023
SALES EXECUTIVE, ASIA-PACIFIC
Chaos
01.2020 - 01.2021
Inside Sales Team Lead
Chaos
07.2017 - 01.2020
CUSTOMER SUPPORT ADVOCATE
Chaos
02.2015 - 07.2017
BACHELOR DEGREE - ETHNOLOGY
Sofia University "St. Kliment Ohridski"
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