Pavlin Angelov
Credit Partner
Veliko Tarnovo,04
Summary
Hardworking, highly motivated and dedicated individual with excellent communication skills, experienced with credit management, debt collection, and risk assessment. Utilizes analytical skills and effective communication to resolve outstanding debts. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Willing to take on additional responsibilities, enjoys learning and will do what is necessary to get the job done.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Credit Partner
Delinian Bulgaria EOOD
Sofia, Sofia-Capital
06.2024 - Current
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Reviewed customer accounts for compliance with repayment obligations.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
- Increased collection rates through proactive account management and regular follow-ups with clients.
Technical Support Representative
"Pariplay Bulgaria" Ltd.
09.2023 - 06.2024
- Retained valuable clients by consistently delivering exceptional service while addressing their technical needs.
- Communicate with customers over issues they raise, either by answering Skype calls or replying to helpdesk tickets
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
- Collaborated with product development teams to report bugs and suggest improvements based on client feedback.
- Monitoring welfare of servers and databases in production using various tools
- Fix critical malfunctions and try to minimize down-time to no-time
- Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Created user accounts and assigned permissions.
Senior Customer Experience Associate
Foris Europe EOOD
11.2021 - 09.2023
- Resolved complex product or service problems, including inquiries from priority customers and customer escalations; Assists team members by answering technical and process-related inquiries in the respective internal channels of communication; Mentor or gives direction to junior team members and provides on job training and best practices; Recommends potential products or process updates to management based on incoming volume; Meet personal/team targets
- Monitors team performance and targets in the absence of their supervisor;
Customer Experience Associate
Foris Europe EOOD
04.2021 - 11.2021
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Beach Attendant Supervisor
Resort Quest
05.2019 - 09.2019
- Resolved problems, improved operations and provided exceptional service
- Developed and maintained courteous and effective working relationships
- Developed team communications and information for meetings
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Monitored all company inventory to ensure stock levels and databases were updated
- Processing customer payments Point of Sale (POS) system
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
Beach Attendant Supervisor
Resort Quest
05.2018 - 09.2018
- Resolved problems, improved operations and provided exceptional service
- Developed and maintained courteous and effective working relationships
- Developed team communications and information for meetings
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Monitored all company inventory to ensure stock levels and databases were updated
- Processing customer payments Point of Sale (POS) system
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers
- Verify customer's documents by analyzing their information in the database.
Beach Attendant
Resort Quest
06.2017 - 09.2017
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency
- Assisted over 100 customers per day by retrieving beach equipment, answering questions and helping physically disabled
- Assisted guests with renting and setting up umbrellas, beach chairs and collected items at closing to maintain inventory
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Processing customer payments Point of Sale (POS) system.
Carrier-Loader of Goods
Troya 2000 EOOD
08.2016 - 09.2016
- Participates in the acceptance and delivery of goods from the warehouse
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Safely and punctually delivered goods to local stores and restaurants.
Shop Assistant
Izgrev - 2006 EOOD
07.2015 - 09.2015
- Checked incoming orders and organized new stock
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines
- Informing customers of shop promotions to encourage purchases
- Processing customer payments using the shop's Point of Sale (POS) system.
Education
Bachelor - Industrial Management
Technical University
Sofia 09.2015 - Current
High School Diploma -
PMG "Vasil Drumev"
Veliko Tarnovo 09.2010 - 2015.05
Skills
Flexible & Adaptable
Customer service
Technical Troubleshooting
Computer skills
Leadership
Credit analysis
Collection strategy development
Critical thinking
Flexible & Adaptable
Timeline
Credit Partner
Delinian Bulgaria EOOD
06.2024 - Current
Technical Support Representative
"Pariplay Bulgaria" Ltd.
09.2023 - 06.2024
Senior Customer Experience Associate
Foris Europe EOOD
11.2021 - 09.2023
Customer Experience Associate
Foris Europe EOOD
04.2021 - 11.2021
Beach Attendant Supervisor
Resort Quest
05.2019 - 09.2019
Beach Attendant Supervisor
Resort Quest
05.2018 - 09.2018
Beach Attendant
Resort Quest
06.2017 - 09.2017
Carrier-Loader of Goods
Troya 2000 EOOD
08.2016 - 09.2016
Bachelor - Industrial Management
Technical University
09.2015 - Current
Shop Assistant
Izgrev - 2006 EOOD
07.2015 - 09.2015
High School Diploma -
PMG "Vasil Drumev"
09.2010 - 2015.05
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