Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tsvetelina Ivanova

Back Office Specialist - ES
Varna

Summary

Professional with experience in back office operations. Skilled in data management and process improvement. Adaptable to changing needs. Reliable, organized, and efficient, with problem-solving abilities.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Back Office Specialist

Pontica Solutions
11.2021 - Current

Key Responsibilities:

  • Conduct detailed employment and education verifications for job applicants by contacting previous employers and academic institutions.
  • Enter and update verified information into internal systems while maintaining high accuracy rates.
  • Communicate with third parties via phone and email to confirm information efficiently and professionally.
  • Manage workload and deadlines across multiple background check cases simultaneously.

Essential Skills:

  • Time management: Strong ability to prioritize tasks in high-volume, deadline-driven environments.
  • Attention to detail: Well-qualified at identifying inconsistencies and ensuring accuracy in sensitive information.

Sales Hall Manager - Salon Manager

Бранд Хотели ЕООД
06.2021 - 09.2021

Key Responsibilities:

  • Organization and control: Plans and distributes the tasks of the waiters and assistant staff in the hall, monitors compliance with working hours.
  • Operational activity: Controls hygiene, arrangement of the hall and availability.
  • Guest service: Greets and seats guests, responds promptly to complaints and provides a high level of service.

Waitress

Братя Тодорови ООД (Годзила)
05.2019 - 01.2020

Waitress

STELIVAN.OOD
04.2017 - 09.2018

Education

Bachelor's - Hotel And Restaurant Management

College of Tourism – Varna
Varna, Bulgaria
04.2001 -

High School Diploma -

Hristo Botev Secondary School
Razgrad, Bulgaria
04.2001 -

Skills

  • Document management
  • Mail handling
  • Data analysis
  • Soft Skills: Communication, time management, teamwork, and problem-solving

Timeline

Back Office Specialist

Pontica Solutions
11.2021 - Current

Sales Hall Manager - Salon Manager

Бранд Хотели ЕООД
06.2021 - 09.2021

Waitress

Братя Тодорови ООД (Годзила)
05.2019 - 01.2020

Waitress

STELIVAN.OOD
04.2017 - 09.2018

Bachelor's - Hotel And Restaurant Management

College of Tourism – Varna
04.2001 -

High School Diploma -

Hristo Botev Secondary School
04.2001 -
Tsvetelina IvanovaBack Office Specialist - ES