Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Tsvetelin Yordanov

Tsvetelin Yordanov

Experienced Operations Expert
Sofia

Summary

As an Operations Expert at Telelink Business Services, I apply my extensive knowledge and experience in Windows Server Administration, Azure, and Office 365 to ensure the smooth and secure operation of the company's IT infrastructure and services. I have over four years of experience in the telecommunications and insurance sectors, where I have honed my skills in ADDS, ADCS, ADFS, SCCM/MECM, Infoblox, AVAYA VoIP, and PowerShell. In my previous role as a Senior Windows System Administrator at DZI Insurance, KBC Group, I was responsible for the transition of on-prem exchange mailboxes, groups, and user PST files to Exchange Online, as well as the configuration and troubleshooting of the custom SSO portal solution, the hybrid AD joined state of the devices, and the user/mail creation flow between DZI and KBC systems. I also hold several Microsoft certifications, including Azure Fundamentals, Azure Administrator Associate, and Endpoint Administrator Associate. I am currently pursuing a PhD in Information Technology at the University of Chemical Technology and Metallurgy, where I also obtained my Master's degree in Automation Engineer Technology/Technician.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
12
12
Certifications

Work History

Experienced Operations Expert

Telelink Business Services
12.2023 - Current

Senior Windows System Administrator

DZI Insurance, KBC Group
10.2022 - 11.2023
  • Responsible for transition of on-prem exchange mailboxes, groups to Exchange Online
  • Planing and manageing the movement of user pst files to Online Archive to the users
  • Documenting all changes after transition to O365
  • Working on DZI custom SSO portal solution
  • Configuring hAAD joined state of DZI workstations and laptops on local side
  • Prepraration of enviroment for CA policy
  • Troubleshooting of automated user/mail creation flow between DZI and KBC systems
  • Transition of mails from GOOGLE hosted solution to KBC enviroment

Windows System Administrator

DZI Insurance, KBC Group
04.2021 - 10.2022
  • Responsible for planning, installation, configuration and maintenance of the Windows Server Operating Systems in the Company;
  • Responsible for patch management process of the Windows Server environment;
  • Plan, implement, manage and monitor Active Directory Services (ADCS, ADDS, ADFS, GPO), File and Print Services;
  • Plan, implement, manage and monitor System Center (SCOM, MECM) - Application packaging, Custom drivers packaging, BIOS Updates, Endpoint OS Updates;
  • Troubleshoot and resolve hardware problems, operating system issues and work with new services.
  • Managing AVAYA VoIP Solution in the company as a second level of support;
  • Managing internal CMDB;
  • Managing internal DNS/DHCP/IPAM Services based on Infoblox;
  • Resolve system emergencies with significant impact on the integrity of user data and systems;
  • Participate in the development and documentation of internal procedures related to thesupported environment and systems;

Junior Desktop Service Specialist

Mobiltel
09.2017 - 04.2021

Trainee

Mobiltel
08.2016 - 09.2017

System Administrator

Speedy
04.2016 - 06.2016

СОТ ЕООД
08.2012 - 06.2015
  • Company Overview: security
  • Security

Education

Master's degree - Information Technology

University of Chemical Technology and Metallurgy
01.2018 - 01.2019

specialization - industrial business

University of Chemical Technology and Metallurgy
01.2016 - 01.2018

Bachelor's degree - Automation Engineer Technology/ Technician

University of Chemical Technology and Metallurgy
01.2011 - 01.2015

Skills

  • User Training
  • Peripherals
  • Communication

Certification

Microsoft Certified: Azure Fundamentals

Timeline

Experienced Operations Expert

Telelink Business Services
12.2023 - Current

Senior Windows System Administrator

DZI Insurance, KBC Group
10.2022 - 11.2023

Windows System Administrator

DZI Insurance, KBC Group
04.2021 - 10.2022

Master's degree - Information Technology

University of Chemical Technology and Metallurgy
01.2018 - 01.2019

Junior Desktop Service Specialist

Mobiltel
09.2017 - 04.2021

Trainee

Mobiltel
08.2016 - 09.2017

System Administrator

Speedy
04.2016 - 06.2016

specialization - industrial business

University of Chemical Technology and Metallurgy
01.2016 - 01.2018

СОТ ЕООД
08.2012 - 06.2015

Bachelor's degree - Automation Engineer Technology/ Technician

University of Chemical Technology and Metallurgy
01.2011 - 01.2015
Tsvetelin YordanovExperienced Operations Expert