Tsvetanka Mishkova
Sofia
Summary
Resilient and performance-oriented Sales Rep offering exceptional record of achievement over 10-year career. Tenacious individual with strategic and analytical approach to solving problems, retaining customers, and accomplishing profit targets. Experienced in working with B2B enterprise clients in different economic sectors. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgement.
Awarded for the highest sales in Bulgaria twice.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Representative
Wörwag Pharma
01.2019 - Current
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Utilized CRM software to manage customer accounts and track performance metrics
Account Manager
VIVACOM AD
01.2018 - 01.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Sales Representative
Molson Coors
03.2013 - 04.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor of Science - Bulgarian Philology
South-West University "Neofit Rilski"
Blagoevgrad03.2013
Skills
- Salesforce CRM
- Market Analysis
- Problem-Solving
- Vendor Management
- Relationship Building
- Prospecting and Cold Calling
- Teamwork
- Product Presentation
- Public speaking
Certification
- The Successful Pharma
Representative Training - 03.2019 -
PrimeLine Consultants
International - Negotiation Skills Training –
06.2019 - PrimeLine Consultants
International - Professional Selling Skills
Training - 10.2020- Top
Management Advisors
Sports, Reading books, Mountaineering
I N T E R E S T S
Languages
Bulgarian
Native language
Italian
Upper intermediate
B2
English
Elementary
A2
Timeline
Medical Representative
Wörwag Pharma
01.2019 - Current
Account Manager
VIVACOM AD
01.2018 - 01.2019
Sales Representative
Molson Coors
03.2013 - 04.2017
Bachelor of Science - Bulgarian Philology
South-West University "Neofit Rilski"
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