Tsvetan Dimov
Technical Product Manager
Summary
Experienced in Networking technologies ; Customer / Technical support and direct sales. I started working as a Sales representative. Two years later, I found my interest in the Informational Technologies. I started with a networking course, which gave me the relevant knowledge for my first IT job. Currently I am working in the field of Computer Networking and my role is Network Management System Administrator / Technical Product Manager.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Technical Product Manager
Digital Technology Center Commerzbank AG
08.2022 - Current
- Technical responsibility for a Network Management System - Stablenet.
- Daily checks if the system is working fine and showing correct measurements. Troubleshoot and fix issues if needed.
- Keeping the application up to date
- Adapting the application to the needs of the organization
- Creating and maintaining internal technical documentation related to the processes used in the application
- Collaborating with the Product Owner
- Assisting colleagues with creating dashboards for devices they need to monitor for their daily work
- Creating interactive "Weathermaps", related to DR tests.
Services for Business Customers
A1 Bulgaria
01.2022 - 07.2022
- Monitoring, configuring, testing and maintain A1 managed devices per request
- Participate in technical A1 Group projects for end customers
- Creating and developing technical documentation
- Vulnerability management
NETWORK ENGINEER
IBM Bulgaria / Cisco TAC
03.2020 - 12.2021
- JOB DESCRIPTION:
- Providing high class technical support
- Resolving issues in timely manner
- Troubleshooting / isolating issues that concern the production in customer's network
- Verifying connectivity
- Performing Root Cause Analysis
- Help with software updates
- Assisting with high severity situations that include downtime and require immediate assistance
- Reproducing Customer's issue in internal lab
- Checking if managed Cisco devices are exposed to any known vulnerability and eventually advising for workaround.
- Hardware architecture of the supported devices
- Data Center technologies such as vPC, VDC, Fabric Path, OTV,
- Fabric Extender connectivity, High Availability
- Networking technologies and protocols such as Ether/Portchannel,
- Spanning-tree, TCP/IP, QoS
- Working with NX-OS Operating System
- INTERNAL DUTIES:
- Resolving issues in timely manner
- Regular updating case's progress with internal notes
- Achieving customer satisfaction
- Taking care to improve internal statistics.
TECHNICAL SUPPORT AND SALES REPRESENTATIVE
Sutherland / GoDaddy
01.2022 - Current
- Providing technical support for GoDaddy's direct customers, including up-sale of additional services
- KNOWLEDGE:
- DNS, Domain, Hosting, CMS, cPanel, Plesk
- JOB DESCRIPTION:
- Attend to customer queries regarding our hosting products and client accounts via phone
- Research, diagnose, troubleshoot, and identify solutions to resolve client issues
- Stay current with the system status and report any spotted patterns of irregular activity
- Consult clients on alternative products based on discussed needs
- Provide regular updates regarding the customers' issues
- Escalate cases properly and in a timely manner to next tier support
CUSTOMER SUPPORT REPRESENTATIVE
Crocs
08.2019 - 03.2020
- Achieving great customer satisfaction, focusing on clients' needs,offering the best possible solution
- Actively and creatively contributing to the whole support process,thus providing the best services and products for our customers
- Delivering all kind of product infirmation
- Following promotion campaigns in order to achieve customers'satisfaction
- Using special software to follow all previous interactions with thecustomer
- Fast and effective problem solving
MARKETING SPECIALIST
MapX Ltd
- Contacting potential clients via phone call/e-mail/live chat
- Presentation of company's services and opportunities
- Building and maintaining relationship with potential clients
- Payment procedure support
SALES SPECIALIST
Opus Services Ltd
- Contacting potential via outbound call/chat/e-mail
- Sell company's services
- Help with the payment procedure
- Contacting potential clients, selling services for a financial broker,closing deals
Education
CCNA - Computer Networks
Cisco Academy
Sofia, Bulgaria 09.2019 - 01.2020
High School Diploma -
54 SOU " St. Ivan Rilski"
Sofia, Bulgaria 09.2003 - 05.2015
Timeline
Technical Product Manager
Digital Technology Center Commerzbank AG
08.2022 - Current
Services for Business Customers
A1 Bulgaria
01.2022 - 07.2022
TECHNICAL SUPPORT AND SALES REPRESENTATIVE
Sutherland / GoDaddy
01.2022 - Current
NETWORK ENGINEER
IBM Bulgaria / Cisco TAC
03.2020 - 12.2021
CCNA - Computer Networks
Cisco Academy
09.2019 - 01.2020
CUSTOMER SUPPORT REPRESENTATIVE
Crocs
08.2019 - 03.2020
High School Diploma -
54 SOU " St. Ivan Rilski"
09.2003 - 05.2015
MARKETING SPECIALIST
MapX Ltd
SALES SPECIALIST
Opus Services Ltd
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