Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Teodora Pencheva

Teodora Pencheva

Sofia,Bulgaria

Summary

Organised and reliable professional with strong communication and coordination skills. Experienced in managing schedules, meetings, and internal processes to support seamless daily operations. Recognised for improving team collaboration, streamlining workflows, and delivering consistent, high-quality support. Adaptable and solution-oriented, with a focus on efficiency and clarity in fast-paced environments.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Assistant of the Management Board

ProCredit Bank (Bulgaria) EAD
Sofia, Bulgaria
07.2017 - 07.2025
  • Managed complex calendars and shedule meetings, coordination of appointments and administrative tasks;
  • Organized high - level board and middle management meetings and internal events with numerous participants, ensuring seamless coordination and smooth logistics;
  • Prepared reports, presentations and materials to support executive meetings;
  • Maintained active communication with internal departments, external institutions, stakeholders and business partners;
  • Supported the operations of the bank’s owned school "Denis Diderot" through administrative coordination and direct communication with parents and staff;
  • Handled confidential information with strict adherence to ethical and legal standards;

Еxpert Banking Services

ProCredit Bank (Bulgaria) EAD
Sofia, Bulgaria
08.2013 - 07.2017
  • Provided financial consultations to individual and business clients, aligning banking solutions with their goals and profiles;
  • Managed daily banking operations
  • Actively participated in sales campaigns/initiatives and consistently met individual and team targets.

Expert Internet Banking

ProCredit Bank (Bulgaria) EAD
Sofia, Bulgaria
06.2010 - 08.2013
  • Maintained and enhanced online banking platforms, focusing on user experience, system reliability, and digital security;
  • Provided expert guidance to clients on using electronic channels such as mobile banking apps, web portals, and digital financial tools;
  • Handled client requests related to access, authentication, and technical support, while adhering to internal policies and regulatory standards;
  • Coordinated with IT, marketing, and customer service teams to align digital initiatives and ensure consistent service delivery;


Expert Phone Banking

ProCredit Bank (Bulgaria) EAD
Sofia, Bulgaria
07.2008 - 06.2010
  • Delivered professional remote customer service via telephone;
  • Assisted clients with technical difficulties related to online and mobile banking, including navigation, settings, and access recovery;
  • Verified and authenticated clients in accordance with internal security protocols and data protection standards.

Education

Master of Business Administration - Economics

University of National and World Economy
Sofia
10.2011 - 06.2012

Bachelor of Business Management - Economics

University of National and World Economy
Sofia
10.2005 - 06.2009

Skills

Technical Skills:

  • Administrative coordination and customer service;
  • Proficient in digital platforms;
  • Strong analytical thinking and attention to detail

Soft Skills:

  • Оrganizational and time management skills;
  • Strong interpersonal and communication skills;
  • Perform under pressure and manage multiple priorities;
  • Confidentiality and accountability

Languages

English
Advanced

Affiliations

  • History of Art - Completed a two-year in-house course in History of Art in ProCredit Bank (Bulgaria) EAD
  • Mountain hiking

Certification

One - year Academic Training Program - ProCredit Holding, Fürth, Germany
Completed a comprehensive program focused on business administration, sustainable banking, ethics, and international corporate culture.

Timeline

Assistant of the Management Board

ProCredit Bank (Bulgaria) EAD
07.2017 - 07.2025

Еxpert Banking Services

ProCredit Bank (Bulgaria) EAD
08.2013 - 07.2017

Master of Business Administration - Economics

University of National and World Economy
10.2011 - 06.2012

Expert Internet Banking

ProCredit Bank (Bulgaria) EAD
06.2010 - 08.2013

Expert Phone Banking

ProCredit Bank (Bulgaria) EAD
07.2008 - 06.2010

Bachelor of Business Management - Economics

University of National and World Economy
10.2005 - 06.2009

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Teodora Pencheva