Teodora Mozakova Mihova
Head Of Sales
Sofia
Summary
I am detailed oriented and a person with good organization, communication and leadership skills. Proven ability to manage successful sales people who provide impeccable customer service and satisfaction that consistently led to capture of ongoing service contracts. Solid track record of improving client relations and project profitability through application of strategic planning, team supervision and project management capabilities. Complete computer literacy including but not limited to Excel, MS Projects, JIRA, SAP, CRM, BI software. Fluency in English and basic level of German and Spanish languages.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Head of Global Network Development Department
AVE Bulgaria
04.2024 - Current
- Manage a team of 5 sales people
- Set KPIs to the network operation managers
- Make trainings and give directions for the improvement of my teams performance
- Running a variety of new projects concerning the implementation of new products and services
- Make campaigns to increase the awareness of the potential global partners about the existence and the scope of services of the company
- Create and develop strategic global partnerships
- Work on daily bases with deferent stakeholders both in-house and contracted to increase the customers satisfaction in compliance with the company SOP
- Attend worldwide conferences and meetings to attract new partnerships and retain the existing ones
- Make statistics, analyzes, reporting, predictions for the development of the Global Network Development Department and make presentations to the stakeholders
- Create annual project plans, defining scope and forecasting revenue to continuously evaluate feasibility
Head of Global Network Development Department
TEU Group
12.2021 - 04.2024
- Managed a team of overachieving 6 sales people working both as telesales and field sales- set LPIs, measured the results and applied strategies for improvement
- Together with the team achieved 60 % growth for 2022 and 75 % growth for 2023
- Consistently met and exceeded the financial targets set by the company
- Built from scratch the company network of partners worldwide
- Managed different projects to increase the portfolio of the company services and products
- Set-up the framework of the Global Network Development Team- tasks, responsibilities and obligations
- Attended zoom and face-to-face meetings and attracted new customers
- Made researches and campaigns to set up and implement the strategy with the management for the development of the department
Sales Manager
Active Entertainment
09.2019 - 12.2022
- I established a stable position of the company in the markets I was assigned
- Created sales objectives by forecasting and developing annual sales quotas for regions and territories
- Projected expected sales volume and prot for existing and new products
- Maintained sales volume, product mix, and selling price by keeping up with supply and demand, changing trends, economic indicators, and competitors
- Worked together with the designers, engineers and the project managers to execute the projects successfully
Account Manager
Shell AD
08.2018 - 08.2019
- Maintained a portfolio of customers and increased them
- Helped the customers grow their business
- Increased the volumes and the profit of the company
- Liaised with potential customers to determine needs and provide recommendations
- Worked on several projects together with the customer service and the financial team to decrease the debts and implement e-contracts
- Overexceeded the targets- both financial and non financial of the company
Network Operation Manager
cargo-partner AD
02.2015 - 08.2018
- Promoted the logistic services of the company at an international level and increase the turnover from business with partners
- Made market reseach and dened strategic partnerships
- Concluded global contracts with new partners
- Attended global conferences and B2B meetings abroad
- Provided impeccable sales and customer service support to generate positive feedback
- Surpassed personal and organizational targets
Project Manager
Walltopia AD
04.2010 - 02.2015
- Managed projects with a budget from 10000 EUR up to 1 000 000 EUR globally
- Worked with dierent stakeholders at project initiation, planning, execution and closure to make sure the project is on budget and timeframe
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities
- Identied future capacity and capability needs for successful project planning
- Coordinated the projects with the designers, engineers and the operations
- Had daily contact with the sales managers and the customers to update them about the status of the projects
- Reviewed the technical and non-technical documentation and made sure it aligned with the customers' demands and the legislation
- Managed client expectations with a professional, considered approach to projects
Education
Master of Science - IT for Business Management
Technical University of Soa
12.2020 - 05.2022
Erasmus Student - undefined
Technical University of Genova (UniGe)
09.2021 - 06.2022
Master of Human Resource Management - undefined
University of National and World Economy
02.2010 - 06.2011
Bachelor - International Relations
South West University
09.2004 - 09.2008
Skills
Strategic Thinking
Timeline
Head of Global Network Development Department
AVE Bulgaria
04.2024 - Current
Head of Global Network Development Department
TEU Group
12.2021 - 04.2024
Erasmus Student - undefined
Technical University of Genova (UniGe)
09.2021 - 06.2022
Master of Science - IT for Business Management
Technical University of Soa
12.2020 - 05.2022
Sales Manager
Active Entertainment
09.2019 - 12.2022
Account Manager
Shell AD
08.2018 - 08.2019
Network Operation Manager
cargo-partner AD
02.2015 - 08.2018
Project Manager
Walltopia AD
04.2010 - 02.2015
Master of Human Resource Management - undefined
University of National and World Economy
02.2010 - 06.2011
Bachelor - International Relations
South West University
09.2004 - 09.2008
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