Acting
Teodora Dimitrova
Workforce Management Specialist
Sofia
Summary
Versatile and adaptable professional with a strong background in workforce management, administrative support, and customer-facing roles. Known for optimizing processes, enhancing team performance, and delivering high-quality service in dynamic environments. Proven ability to thrive in both corporate and artistic settings.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Workforce Management Specialist
ARRISE
Sofia
02.2025 - Current
- Company Overview: Powering Pragmatic Play
- Analyze workforce trends and implement scheduling strategies to maximize efficiency.
- Collaborate with operations teams to forecast staffing needs.
- Monitor KPIs and provide insights to improve performance and productivity.
- Powering Pragmatic Play
Production Assistant
B2Y Productions
Bulgaria
02.2024 - 01.2025
- Supported film and video production logistics including scheduling and team coordination.
- Ensured smooth on-site operations by handling equipment and assisting with scene preparation.
- Demonstrated attention to detail and adaptability under fast-paced conditions.
Bartender
Carrusel Club
Sofia
04.2024 - 08.2024
- Delivered high-quality service in a high-volume nightlife venue.
- Built strong rapport with customers to enhance their experience.
- Managed cash transactions and maintained cleanliness and bar inventory.
Usher
Theatre Lab Sfumato
Sofia
10.2023 - 02.2024
- Assisted guests with seating and event information.
- Maintained safety and order during performances.
Retail Cashier
Orange Books
Stara Zagora
10.2022 - 03.2023
- Managed daily cash operations and provided customer support.
- Promoted products and maintained organized displays.
Front Desk Receptionist
Hotel Palace Marina Dinevi
05.2021 - 09.2021
- Welcomed and assisted guests, handled reservations, and coordinated check-ins.
- Managed incoming calls and inquiries with professionalism.
Usher
State Opera – Stara Zagora
Stara Zagora
02.2019 - 05.2021
- Guided patrons, managed crowd flow, and supported event operations.
Actress / Usher
Drama Theatre “Geo Milev”
Bulgaria
01.2019 - 05.2021
- Participated in performances and handled usher responsibilities for productions.
Waitress
Chill Out
Bulgaria
10.2019 - 02.2020
- Provided table service, handled food/drink orders, and ensured guest satisfaction.
Education
Business Economics
University of National and World Economy
SofiaSkills
Workforce Management & Scheduling
Customer Service & Satisfaction
Administrative Support
Event & Hospitality Coordination
Communication & Teamwork
Multitasking in High-Pressure Environments
Microsoft Excel
Basic knowledge of WFM systems and productivity tools
Guaranteed customer satisfaction
Interests
Art
Music
Film
Timeline
Workforce Management Specialist
ARRISE
02.2025 - Current
Bartender
Carrusel Club
04.2024 - 08.2024
Production Assistant
B2Y Productions
02.2024 - 01.2025
Usher
Theatre Lab Sfumato
10.2023 - 02.2024
Retail Cashier
Orange Books
10.2022 - 03.2023
Front Desk Receptionist
Hotel Palace Marina Dinevi
05.2021 - 09.2021
Waitress
Chill Out
10.2019 - 02.2020
Usher
State Opera – Stara Zagora
02.2019 - 05.2021
Actress / Usher
Drama Theatre “Geo Milev”
01.2019 - 05.2021
Business Economics
University of National and World Economy