Teodor Paskov
Content Analyst
Plovdiv
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Content Analyst
Alorica
Sofia
06.2022 - 03.2023
- Analyzed user-generated content to ensure it met established quality standards, resulting in a reduction in policy violations by 30%
- Collaborated with cross-functional teams to develop and implement new policies and procedures for content moderation
- Communicated with users to provide feedback and resolve issues in a timely manner, improving customer satisfaction by 25%
- Trained new content analysts on moderation policies and tools, ensuring consistent quality of work across the team
Education
Marketing - Business Economics
Paisii Hilendarski University of Plovdiv
Plovdiv 01.2021 - Current
Skills
Team collaboration
undefinedCertification
Quality Assurance
Timeline
Quality Assurance
03-2023
Content Analyst
Alorica
06.2022 - 03.2023
Marketing - Business Economics
Paisii Hilendarski University of Plovdiv
01.2021 - Current
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica