Teodor Botsin
Sofia
Summary
Dynamic leader and technical expert with a proven track record at Ai Fusion and Botsini Ltd., specializing in network configuration and fostering productive relationships. Excelled in driving business growth through strategic initiatives and superior technical support, including asset management and user guidance. Achieved significant performance improvements by leveraging data recovery skills and cultivating a performance-oriented culture.
Overview
6
6
years of professional experience
Work History
Technical Support Assistant
Ai Fusuion
11.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
CEO
Botsini Ltd.
02.2019 - 10.2024
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Education
Master Degree in National Security -
UNWE :: University of National And World Economy
Sofia, Bulgaria07-2022
Bachelor's in Marketing -
UNWE :: University of National And World Economy
Sofia, Bulgaria09-2020
Skills
- Data recovery
- Network configuration
- Software installation
- Application support
- Remote support
- Ticket management
- Asset management
- Service support
- Technical support
- User support
- User guidance
Languages
Bulgarian, English
Native language
English
Intermediate
B1
Italian
Elementary
A2
Timeline
Technical Support Assistant
Ai Fusuion
11.2024 - Current
CEO
Botsini Ltd.
02.2019 - 10.2024
Master Degree in National Security -
UNWE :: University of National And World Economy
Bachelor's in Marketing -
UNWE :: University of National And World Economy
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