Tatyana Tsankova
Web Administrator
Plovdiv
Summary
Dynamic leader and strategic thinker with a proven track record at ROYAL PHARMACY Ltd., adept in JavaScript coding and exceptional problem-solving skills. Spearheaded promotional campaigns and streamlined ERP processes, enhancing operational efficiency and sales performance. Exhibits strong management and communication abilities, driving team success and fostering significant customer engagement.
Overview
15
15
years of professional experience
1
1
Certification
4
4
Languages
Work History
Web Administrator and Office Manager
ROYAL PHARMACY Ltd.
02.2020 - Current
- Product and Promotion Management: Regularly uploading and updating the product catalog and activating promotional campaigns to optimize sales and customer engagement.
- Order Processing and Dispatch: Managing the entire order fulfillment process, ensuring accuracy and efficiency in handling and dispatching customer orders.
- ERP System Proficiency: Utilizing the pharmacy’s ERP system for efficient product entry, inventory management, and sales processing, streamlining internal operations and stock tracking.
- Supplier Communication: Coordinating orders with external suppliers and the central warehouse to ensure timely replenishment and inventory control.
- Financial Administration: Issuing invoices and credit notes through the Microinvest program, tracking payments, and maintaining correspondence with partners and suppliers.
- Accounting Document Processing: Handling primary accounting documents with precision and adherence to established procedures.
- Staff Training: Conducting training sessions for new employees to ensure their swift and effective onboarding into the pharmacy’s workflows and standards.
Manager and Owner
MULTI PERFECT Ltd
08.2014 - 09.2019
- Product Import and Logistics: Coordinating the purchasing, transportation, and stocking of goods from renowned Spanish brands, ensuring timely deliveries and optimal inventory management.
- Merchandising and Store Layout: Implementing merchandising techniques and organizing store layout to attract customers and maximize sales.
- Social Media Management: Professionally managing the brand’s Facebook page, focusing on audience engagement and brand recognition through targeted posts and campaigns.
Office Manager
Nature Garden Ltd
09.2012 - 07.2014
- Sales Team Coordination: Managing and overseeing the activities of sales representatives nationwide, ensuring timely order deliveries, inventory tracking, and providing support with portable cash register operations.
- Order Management: Handling order receipt, processing, invoicing, and ensuring the efficient dispatch of goods via courier services, maintaining high standards of accuracy and customer satisfaction.
- Website Administration: Administering the company website, addressing product-related inquiries, and managing aspects of distribution and advertising to improve online presence and customer engagement.
- Payroll Management: Calculating and disbursing salaries for sales representatives, ensuring timely and accurate payment processing.
- Sales Reporting and Analysis: Generating detailed reports and analyses of monthly sales performance, providing insights to improve business strategies.
- Partner Relations and Debt Management: Monitoring partner obligations, ensuring compliance, and following up on outstanding invoices to maintain healthy financial relationships.
- Financial Record Keeping: Recording and tracking the company’s income and expenses, ensuring accurate and up-to-date financial records.
Selling Specialist
Barajas Airport, Terminal 4
06.2009 - 04.2011
- Customer Support and Consultation: Providing expert advice and assistance to customers in the Duty-Free zone, ensuring a high level of customer satisfaction and addressing inquiries effectively.
- Sales Management: Actively engaging with customers to drive sales, utilizing product knowledge to recommend suitable items and enhance the shopping experience.
- Inventory Monitoring: Regularly monitoring stock levels to ensure product availability and prevent shortages, maintaining an organized inventory system.
- Receiving and Merchandising: Overseeing the receipt of goods and efficiently positioning them on the sales floor to ensure optimal display and visibility for customers.
Education
Master of Science - Corporate Management
Paisii Hilendarski University of Plovdiv
Plovdiv, Bulgaria 04.2001 -
Skills
JavaScript coding
Problem solving
Management skills
Leadership
Experience in retail
Communication skills
Critical thinking
Eye for detail
Creativity
Certification
Programming with JavaScript
Timeline
Programming with JavaScript
09-2024
Web Administrator and Office Manager
ROYAL PHARMACY Ltd.
02.2020 - Current
Manager and Owner
MULTI PERFECT Ltd
08.2014 - 09.2019
Office Manager
Nature Garden Ltd
09.2012 - 07.2014
Selling Specialist
Barajas Airport, Terminal 4
06.2009 - 04.2011
Master of Science - Corporate Management
Paisii Hilendarski University of Plovdiv
04.2001 -
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