Tatjana Gjorgieva
Skopje,North Macedonia
Summary
Dynamic professional with expertise in Microsoft Office Suite, verbal and written communication, and multitasking. Demonstrates exceptional customer service and problem-solving abilities, ensuring attention to detail in all tasks. Skilled in sales forecasting, inventory management, and performance analysis, contributing to efficient operations and strategic decision-making. Committed to leveraging skills for continued growth and success in a challenging environment.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Store manager
Lidl
Skopje, North Macedonia
2025.02 - 2025.12
- Oversee daily store operations to ensure smooth, efficient, and profitable functioning.
- Manage inventory control, and loss prevention.
- Maintain high standards of visual merchandising and store presentation in line with brand guidelines.
- Ensure exceptional customer service by resolving complaints and fostering a positive shopping environment.
- Implement company policies and procedures to maintain compliance with health, safety and operational standards.
Logistics associate
Taskforce.bpo
Skopje, North Macedonia
2023.06 - 2025.01
- (TSI Solutions USA – Inside sales)
- Prepared and delivered accurate and timely quotations and proposals to customers based on their needs and specifications.
- Processed customer orders efficiently, ensuring accuracy and timely fulfillment in coordination with the warehouse and logistics teams.
- Monitored inventory levels and worked with the purchasing department to ensure adequate stock levels to meet customer demand.
- Participated in sales meetings, training sessions, and performance reviews to enhance product knowledge, sales techniques, and overall performance.
Sales associate
Zara
Skopje, North Macedonia
2021.10 - 2022.06
- Provided exceptional customer service by assisting customers with product selection, offering fashion advice, and resolving inquiries promptly.
- Maintained a well-organized and visually appealing sales floor, ensuring merchandise was neatly displayed according to company standards.
- Processed sales transactions efficiently using the point-of-sale system, handling cash, credit card payments, and returns accurately.
- Participated in regular team meetings and training sessions to enhance product knowledge, sales techniques, and customer service skills.
Education
Gymnasium Jane Sandanski
Strumica 2014.09 - 2018.06
Psychology
Ss. Cyril and Methodius University in Skopje
Skopje 2019.10 - 2024.06
Skills
- Microsoft Office Suite
- Verbal and written communication
- Multitasking
- Customer service
- Problem solving
- Attention to detail
- Sales forecasting
- Inventory management
- Performance analysis
INTERESTS
Reading, Travel, Weight lifting, Cats
Additional experience
- Gained wonderful experience as a work and travel student in Santa Cruz, CA USA, working at the beach boardwalk in food service.
- Developed new skills in customer service interacting with customers, as well as cooking skill such as making crepes, preparing acai bowls smoothies and boba teas.
- Enriched my cultural experience by interacting with other work and travel students from all over the world. Improved my overall social skills and made long lasting friendships.
- Satisfied my love for travel by visiting as many wonderful places as possible.
Languages
Macedonian
Native
English
Fluent
Bulgarian
Beginner (A1)
Affiliations
- Travel
- Weigh Lifting
- Reading
- Baking
Timeline
Store manager
Lidl
2025.02 - 2025.12
Logistics associate
Taskforce.bpo
2023.06 - 2025.01
Sales associate
Zara
2021.10 - 2022.06
Psychology
Ss. Cyril and Methodius University in Skopje
2019.10 - 2024.06
Gymnasium Jane Sandanski
2014.09 - 2018.06