TANYA PETROVA
Sofia
Summary
Results-driven professional with extensive experience in team leadership, time management, and multitasking. Proven expertise in problem-solving and collaboration within the procurement software and fintech industries. Committed to leveraging a strong skill set to foster organizational growth, streamline operations, and enhance overall business performance."
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Operations Manager
Mysupply GmbH (Part of Changepoint Group)
2024.03 - Current
- Leading and managing administrative staff to maintain smooth daily operations.
- Coordinating hiring, recruitment and training activities to build successful administrative team.
- Investigating issues affecting group operations, preparing reports and helping correct problems.
- Working closely with Go To Market Team and assisting with lead generation, schedule management, meeting coordination, marketing activities
- Working closely with Delivery Team in the field of customer success
Merchant Operations Manager
Paysafe Group
2015.01 - 2024.02
- Operational responsibilities: Providing on-demand information and coordinating cross departmental communication; Handling escalations from key merchants
- Daily operations management: Measuring and monitoring the effectiveness of my team; Assigning tasks to team members and tracking their completion; Issuing regular or ad-hoc reports and statistics; Organizing and conducting recurrent team meetings; Facilitate top-down and bottom-up communication
- People management: training / onboarding and mentoring team members; Performance management and regular review
- Proactively developing relationships with key software companies
- Collaborating with Product Marketing team on product improvements
- Managing small and medium business accounts
- Operating as a single point of contact for selected companies, resolving merchant's enquiries by phone and email as well as participating joint marketing activities
SMB Account Manager
Paysafe Group
2009.02 - 2015.07
Account Manager
Mag Studio
2006.01 - 2009.02
Education
Master of Business Administration -
UNWE Sofia
/2009 - /2010
Bachelor of Psychology -
Sofia University
2005.09 - 2009.06
Betriebswirtschaftslehre -
FAU Germany
2002.10 - 2005.06
Skills
- Team management
- Time management
- Multitasking
- Problem-solving
- Teamwork
- Procurement systems knowledge
- Project management
- Payment gateways
Languages
Bulgarian
Native
German
Fluent
English
Fluent
Timeline
Operations Manager
Mysupply GmbH (Part of Changepoint Group)
2024.03 - Current
Merchant Operations Manager
Paysafe Group
2015.01 - 2024.02
SMB Account Manager
Paysafe Group
2009.02 - 2015.07
Account Manager
Mag Studio
2006.01 - 2009.02
Bachelor of Psychology -
Sofia University
2005.09 - 2009.06
Betriebswirtschaftslehre -
FAU Germany
2002.10 - 2005.06
Master of Business Administration -
UNWE Sofia
/2009 - /2010