Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Timeline
Generic
Svilen Georgiev Ninov

Svilen Georgiev Ninov

Sofia

Summary

Results-driven Operations Analyst specializing in streamlining processes and increasing operational efficiency. Skilled in data analysis and crafting strategic solutions for complex challenges. Proven track record of improving productivity. Effective communicator and problem solver, fostering collaboration and promoting continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Analyst

Accenture
07.2024 - 11.2024
  • Developed comprehensive reports on operational performance, highlighting key metrics and trends.
  • Monitored key performance indicators to track progress against strategic goals and objectives.
  • Conducted detailed analysis of workflow processes, providing actionable insights for operational enhancement.
  • Coordinated the deployment of new systems, ensuring minimal disruption to business operations.

Subject Matter Expert

OnProcess Technologies
06.2023 - 06.2024
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Enhanced client communication strategies, ensuring clarity, transparency, and trust in all interactions.
  • Mentored junior team members, contributing to their professional growth and development.
  • Cultivated work environment focused on personal responsibility and continuous improvement.

Reverse Logistcs Representative

OnProcess Technologies
07.2019 - 05.2023
  • Managed return logistics for defective products, coordinating with courier companies to ensure customer satisfaction.
  • Consistently managed a workload of 90 cases and emails daily while maintaining a high standard of quality and accuracy.
  • Utilized logistics software to track shipments and provide updates to stakeholders.

Education

Bachelor's degree - Scandinavian studies, Swedish and Norwegian language studies

Sofia University "Sveti Kliment Ohridski"
Sofia

Secondary school - French and English language study

Language School "Ekzarch Iosiff I"
Lovech
05.2015

Skills

  • Reporting skills
  • Data analysis
  • Process improvement
  • Employee mentoring
  • Performance metrics
  • Decision making under pressure

Languages

English
Advanced
C1
Swedish
Advanced
C1
French
Upper intermediate (B2)
Norwegian
Upper Intermediate
B2

Certification

  • Level C1 Cambridge English Test
  • Level B2 Diplôme d'Etudes en Langue Française

Hobbies and Interests

  • Active musician.
  • Health and fitness.
  • Animals.
  • Philosophy.

Timeline

Operations Analyst

Accenture
07.2024 - 11.2024

Subject Matter Expert

OnProcess Technologies
06.2023 - 06.2024

Reverse Logistcs Representative

OnProcess Technologies
07.2019 - 05.2023

Bachelor's degree - Scandinavian studies, Swedish and Norwegian language studies

Sofia University "Sveti Kliment Ohridski"

Secondary school - French and English language study

Language School "Ekzarch Iosiff I"

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Svilen Georgiev Ninov