Hi, I’m
Svetoslava Lafchiyska
Microsoft 365 Teams Support Engineer
Sofia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
1
Language
Work History
Concentrix CorporationSofia
Microsoft Teams Support Engineer
05.2022 - Current
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
ValdoSofia
Technical support
10.2021 - Current
Job overview
- Main activities and responsibilities: Maintain high availability of service
- Such need may result from peaks in call volumes during the day, periods of high activity due to the introduction of the requirement to provide customers with a high level of service at a low cost to the business
- Development, maintenance and optimization of websites
- Providing on- site assistance with your network, servers, workstations, mobile technology, office software, and multimedia equipment
- Update your website content including, but not limited to, text, images, events, articles, videos, and other items of the request.
Global Brands DistributionSofia
Co-supervisor
09.2020 - 10.2021
Job overview
- Company size: above 300
- Main activities and responsibilities:
- Sales, manages and assists the shift team of sales consultants
- Strictly following the company guidelines and constantly monitors and promotes the offered assortment
- Controls and assists in direct sales of articles to customers
- Manages reports on customer needs, problems, interests, competitive activities, and potential for new products
- Monitors competition by gathering current marketplace information on pricing, products, delivery schedules, and merchandising techniques
- Assists in resolving claims and finding of the best resolution of customers issues to maximize satisfaction
- Observes and strives to retain the clients of the company
- Responsible for accepting all deliveries of stock and other necessary supplies
- Managing online requests from the online team
- Makeing independent decisions within the limits of the given powers
- Completes a monthly report on the sales and performance of the shop
- Analyzeing forthcoming needs of the store.
CelioSofia
Salesman and sales representative
05.2019 - 10.2019
Job overview
- Company size: 50 - 100
- Main activities and responsibilities:
- Working in dynamic environment and solving problems as they came up in the working process
- Working with specialized software and managing payments
- Selling products of the company using solid arguments to assist and help customers make the right decision
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Maintaining positive relationships with customers to ensure future sales
- Preparing transfers between different shops of the company
- Strictly following the expected guidelines and constantly promoting the products offered by the company.
Kentucky Fried Chicken, KFCSofia
Cashier
05.2018 - 10.2018
Job overview
- Business sector: Food and Beverage, size: above 300
- Main activities and responsibilities:
- Customer facing position in the restaurant
- Working with specialized software and managing payments
- Working in a big coordinated team
- Responsible for the food quality
- Strictly following the expected guidelines and constantly promoting the products and promotions offered by the company.
Education
New Bulgarian University
Bachelor's degree from Psychology
10.2020 - 3 2022
University Overview
Psychology; Analytical skills; History of the psychology; Statistics; Ethics of psychology; Theory and
practices in the psycho-analysis; Philosophy in science
National High School of Mathematics and Science
from Chemistry, biology and English
09.2015 - 6 2020
Skills
Skillsundefined
Timeline
Microsoft Teams Support Engineer
Concentrix Corporation
05.2022 - Current
Technical support
Valdo
10.2021 - Current
New Bulgarian University
Bachelor's degree from Psychology
10.2020 - 3 2022
Co-supervisor
Global Brands Distribution
09.2020 - 10.2021
Salesman and sales representative
Celio
05.2019 - 10.2019
Cashier
Kentucky Fried Chicken, KFC
05.2018 - 10.2018
National High School of Mathematics and Science
from Chemistry, biology and English
09.2015 - 6 2020
Similar Profiles
Soumalya BasuSoumalya Basu
Assistant Manager at Concentrix CorporationAssistant Manager at Concentrix Corporation
Shreyas LimayeShreyas Limaye
Senior Quality Evaluator at Concentrix CorporationSenior Quality Evaluator at Concentrix Corporation
RONNIE ESPARAS BABASARONNIE ESPARAS BABASA
Senior Quality Evaluator at Concentrix CorporationSenior Quality Evaluator at Concentrix Corporation