Svetoslava Dimitrova

Hello, my name is Svetoslava. I've worked as a customer service representative for many years now and I've developed skills crucial to the field. I'm familiar with following targets from the beginning and I'm quick to adapt to changes. I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I would enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

I am also experienced with mentoring customer service representatives to improve overall team performance and service quality. Utilizing effective coaching techniques to ensure consistent and high-quality customer interactions. Moreover, I've

developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. I'm experienced with regulatory compliance and monitoring activities. Utilizing data-driven insights to enhance operational procedures and customer satisfaction.

• Date of Birth: 07/13/97
• Nationality: Bulgarian

• Supervised team of 10 staff members.
• Used Microsoft Excel to develop agent performance tracking spreadsheets.
• Trained and mentored 8 employees.
• Promoted to Team Analyst Manager for Customer Support after only two months for exceptional performance.