Svetoslav Vichev

Monitor and collect data from live sports events all around the world. Provide assistance to Live Data Department representatives on duty. Provide assistance to various GSS representatives concerning the covered content. Provide a constant sports expertise ensuring the high quality of the overall product provided. Provide regular reports concerning any problems occurring during the working day. Lead a team of Live Feed Analysts and develop their skills on a daily basis.

Monitoring and collecting data from live sports events all around the world.

-Communicating with our designated Sports Reporters based inside the sports grounds.

-Reacting in any case of discrepancy in the provided information compared to various external sources.

-Providing a constant sports expertise ensuring the high quality of the overall product provided.

-Reporting the occurrence of every issue encountered to the Supervisor on duty.

• Helped customers locate products and checked store system for merchandise at other sites.
• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

• Helped customers locate products and checked store system for merchandise at other sites.
• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.