Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Communication Skills
Timeline
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Svetoslav Dimitrov

Svetoslav Dimitrov

Sr. Developer Support Engineer
Sofia,22

Summary

Professional Developer Support Engineer with strong technical skills in troubleshooting, coding, and customer service. Adept at collaborating with teams to resolve issues and enhance software performance. Reliable, adaptable, and focused on delivering impactful results in dynamic environments. Proficient in multiple programming languages, technical support methodologies, and agile frameworks.

Overview

11
11
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Developer Support Engineer

Progress Software
Sofia, Sofia-Capital
02.2020 - 12.2024
  • Took part of the Telerik UI for Blazor and Kendo UI for React with TypeScript
  • General development tasks - implement new components, improve/implement features, bug fixing, manual testing, unit testing
  • Creation of technical, conceptual and knowledge-based documentation articles
  • Lead training sessions for new hires, ensuring a smooth integration into the support engineering team.
  • Actively participated in agile sprints alongside development teams to provide real-time input and context from a support perspective.
  • Coordinated with sales teams to address pre-sales inquiries, solidifying prospective client confidence in the company's products and services.
  • Developed custom scripts for clients, streamlining their workflows and increasing efficiency.
  • Collaborated with cross-functional teams to optimize product performance and resolve complex issues.
  • Generating ideas on how to make our organization better and seeing that these ideas are executed

Product Specialist

GPS Bulgaria
05.2018 - 12.2020
  • Relationship with the current equipment suppliers
  • Continuously researching on technical innovation in the telematics market
  • Conducting extensive searches on the competition (more abroad than here in Bulgaria) to see if they have any services that we can successfully implement in our portfolio
  • Occasional work with clients
  • Making sure that the equipment we use is best in the market in price/quality ratio
  • Other day-to-day tasks

Technical Trainer

Software University (SoftUni)
09.2019 - 02.2020

Main responsibilities:

  • Testing exams
  • Creating academic materials
  • Testing currently existing problems for issues
  • Working in teams to create presentations on different programming topics

Service specialist

Paraflow Bulgaria
06.2014 - 09.2014
  • Internship in the company

Education

Bachelor of Science -

Technical University
Sofia
10.2013 - 12.2017

Some College (No Degree) - IT

SoftUni (Software University)
Sofia
01.2019 - 10.2020

Certificate in management of small businesses - undefined

Technical University of Sofia
09.2011 - 05.2013

Secondary school -

Language School "Doris Tenedi"
09.2009 - 05.2013

Skills

Customer support

Software troubleshooting

Version control

Web development

Continuous improvement

Javascript

Multitasking

HTML

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Accomplishments

  • 95% Customer Satisfaction in over 3000 cases.
  • 100% Closure Rate.
  • Participated in the entire lifecycle of a product from start to maturity.
  • Created numerous technical and knowledge-based articles with division-high satisfaction rates.
  • Essential part of two product teams - Blazor and React.
  • Matured from Intern to Senior in company record time.

Personal Information

  • Date of Birth: 09/21/94
  • Gender: Male
  • Nationality: Bulgarian

Communication Skills

  • Good communication skills in and out of office environment.
  • Sharp and straight to the point communication principles in office environment.
  • Excellent manners.

Timeline

Developer Support Engineer

Progress Software
02.2020 - 12.2024

Technical Trainer

Software University (SoftUni)
09.2019 - 02.2020

Some College (No Degree) - IT

SoftUni (Software University)
01.2019 - 10.2020

Product Specialist

GPS Bulgaria
05.2018 - 12.2020

Service specialist

Paraflow Bulgaria
06.2014 - 09.2014

Bachelor of Science -

Technical University
10.2013 - 12.2017

Certificate in management of small businesses - undefined

Technical University of Sofia
09.2011 - 05.2013

Secondary school -

Language School "Doris Tenedi"
09.2009 - 05.2013
Svetoslav DimitrovSr. Developer Support Engineer