Windows package
Svetla Ivanova
Hotel Manager
Sofia
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Hotel General Manager
Everty LTD - O63 Boutique Hotel
1 2010 - 1 2023
- Drive profitable operations by maintaining and overseeing program budget, income and cost analyses, increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses and revenue management techniques. Negotiationing contracts with vendors for keeping the corporate targeting at high level. Slashed payroll/benefits administration costs 15% by setting pricing and fees, while ensuring the continuation and enhancement of services. Handled guest complaints and offering complimentary services to maintain the high guest satisfaction rate and providing the services efficiently and with high level of accuracy and personal service.
Hotel Operations Manager
Sofia Residence LTD - Sofia ResidenceBoutiqueHotel
10.2005 - 12.2009
- Pre-opening and opening management focusing on the guest satisfaction by implementing efficient operational processes and enhancing staff training programs. Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution. Financial management including budgeting, forecasting and cost control measures to maximize profitability. Boosted online presence via social media platforms.
Hotel Manager
MEG - Lozenetz Hotel
06.2002 - 11.2005
- Established a positive work culture that promoted teamwork, collaboration and employee ethic. Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction. Improved the quality of the food offerings in on-site restaurant by working closely with chef on the menu sets and presentation techniques.
Marketing & Sales Manager
Rodina Tourist LTD - Rodina Hotel
01.2001 - 01.2002
- Increased the brand visibility by implementing strategic marketing campaigns and sales initiatives. Managed a high-performing marketing team to execute the successful product launches and promotional events. Set the social media strategy with engaging content that led to increase in fellowship and overall brand awareness. Developed new business relationships and collaborated the cross-functionality to align the overall business objectives. Launched the e-mail campaigns that resulted in increasing the conversions and analyzed sales and marketing data for improved strategies.
Receptionist
Efekt 3 LTD - Maria Luisa Hotel
01.1998 - 01.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Handled all the payments transactions accurately and financial reports. Manged multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Technical University
Sofia1998
Specialist in Tourism - Hotel, Motel, And Restaurant Management
Tourism Professionals College
Bankya, Bulgaria1992
Skills
Guest satisfaction
Hospitality Management
Guest experiences
Guest Relations
Office and staff streamlining
Operations Management
Marketing
Vendor interaction
Strategic planning and analysis
Brand Management
Reservations Management
Problem-Solving
Excellent Communication
Educationcourses
- 1995 - 1998, Open Faculty at the Technical University, Languages studying, lexis, bilingual translations, computer skills, Translator with English language Specialist
- 1992, Economy and reporting in the tourism area, administrative service and professional stage
- 2001 - 2022, Hotel Management Award - Business Academy
Skillsabilities
Coordination, ruling and managing the staff people, projects and budgets in professional area or volunteering (e.g. sport or home area, etc), Computer literacy, specific equipments, etc., Music, writing, designers, etc., All other doesn’t mentioned above., B Category
Attachments
On request
Recommendations
- Mr. Jose Cangiano Almeyda – e-mail contact only
- Ms. Lilyana Petkova – +359 888 326 515
Personal Information
- Date of Birth: 01/19/74
- Nationality: Bulgarian
Accomplishments
Achieved the Hotel Management Award given by the Business Academy at 2022
Software
Clock PMS, Fidelio, ElTour Hotel Software
Office technique
Interests
Music, yoga, books, networking
Timeline
Hotel Operations Manager
Sofia Residence LTD - Sofia ResidenceBoutiqueHotel
10.2005 - 12.2009
Hotel Manager
MEG - Lozenetz Hotel
06.2002 - 11.2005
Marketing & Sales Manager
Rodina Tourist LTD - Rodina Hotel
01.2001 - 01.2002
Receptionist
Efekt 3 LTD - Maria Luisa Hotel
01.1998 - 01.2001
Hotel General Manager
Everty LTD - O63 Boutique Hotel
1 2010 - 1 2023
High School Diploma -
Technical University
Specialist in Tourism - Hotel, Motel, And Restaurant Management
Tourism Professionals College
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