Stoycho Dimitrov
Key Initiatives Development Manager
Burgas
Summary
Analytical and results-oriented professional with extensive experience in business intelligence, data analysis, and reporting within the banking and financial services sector. Demonstrated ability to analyze business requirements and translate them into effective reporting solutions that drive informed decision-making. Knowledgeable in designing and developing reports using BI tools such as Power BI and SSRS, with a solid understanding of logical data models, metrics, and relationships. Strong background in SQL for querying multiple data sources, along with a proven aptitude for creating interactive dashboards and ad hoc analyses. Excellent communicator, capable of simplifying complex concepts and effectively engaging with both technical and non-technical stakeholders. Committed to leveraging analytical expertise and technical skills to enhance data-driven insights and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Key Initiatives Development Manager
UniCredit Bulbank, Alternative Channels
11.2023 - Current
- Driving Significant Enhancements in Customer Care: Spearhead initiatives aimed at improving customer service and satisfaction through innovative solutions.
- Leadership in Project Development: Oversee and lead critical projects focused on technology development and implementation, aligning project goals with organizational strategy.
- Business Requirements Preparation: Collaborate with stakeholders to gather and prepare comprehensive business requirements, ensuring alignment across departments and that all needs are met.
- Technology Implementation: Successfully implement cutting-edge technologies to enhance operational efficiency and streamline workflows within the customer care framework.
CVM Pricing and Profitability for CE/EE
UniCredit S.P.A
09.2022 - 11.2023
- KPI Measurement and Analysis: Contributed to a cross-functional team responsible for measuring and analyzing pricing and profitability KPIs across all countries in the region .
- Strategic Recommendations: Developed data-driven insights and suggested strategic approaches for portfolio and product optimization, significantly enhancing profitability across the region.
- Collaborative Portfolio Development: Engaged with various stakeholders to assess market dynamics and promote effective product development strategies aligned with regional goals.
Senior Cards and Innovation Business Analyst
UniCredit Bulbank
08.2021 - 09.2022
- Data Analysis and Insights: Analyzed large datasets related to card issuing and acquiring, delivering actionable insights to management on industry trends, challenges, and opportunities.
- Strategic Reporting: Provided comprehensive reports that informed strategic decision-making, enhancing the overall efficiency and effectiveness of the cards and payments business.
- Collaboration with Major Payment Networks: Worked closely with Visa and Mastercard data analytics teams to align on best practices and leverage shared data for improved business outcomes.
- Trend Identification: Identified key trends and issues within the cards business, using data visualization tools to present findings that directly supported strategic initiatives.
IT Developer
UniCredit Consumer Financing
10.2019 - 08.2021
- Requirements Elicitation: Actively participated in the elicitation of business and technical requirements, collaborating closely with stakeholders to ensure comprehensive understanding of project needs.
- Feasibility Analysis: Analyzed gathered requirements and conducted feasibility studies to determine the necessary resources for timely delivery within project scope.
- Software Development: Developed software solutions in alignment with the agreed project plan, ensuring high-quality code and adherence to best practices.
- Environment Setup and Deployment: Contributed to the configuration and deployment of both test and production environments, facilitating smooth transitions and minimizing operational disruptions.
- Documentation Preparation: Prepared essential system and user documentation to support knowledge transfer and ensure user comprehension of software functionalities.
- Report Automation: Implemented report automation processes, enhancing efficiency and accuracy in data reporting across various business functions.
CRM Business Data Analyst
UniCredit Consumer Financing
04.2018 - 10.2019
- Customer Database Management: Managed the analysis and segmentation processes of the UCF customer database, enabling targeted marketing strategies and improved customer engagement.
- Reporting and Insights: Regularly prepared comprehensive reports and analyses of the customer database, providing insights into trends and performance metrics to inform decision-making.
- Automation and Optimization Development: Developed and implemented processes for automating and optimizing customer segmentation, significantly enhancing operational efficiency and accuracy.
- Contact Strategy Management: Oversaw and optimized the contact strategy for UCF, analyzing data post-implementation to evaluate effectiveness and inform future strategies.
- Campaign Effectiveness Monitoring: Monitored and assessed the effectiveness of all marketing campaigns within the Sales Department, providing actionable feedback for continuous improvement.
- Vendor Coordination: Managed the delivery of selected contacts to communication channel vendors, ensuring alignment with campaign strategies and objectives.
- Project Support for Sales Department: Supported ongoing projects in the Sales Department by addressing database and reporting issues, facilitating seamless project execution.
Business Development Manager
UniCredit Consumer Financing
11.2016 - 04.2018
- Sales Strategy Development: Developed comprehensive implementation plans and sales strategies, aligning business objectives with market opportunities to optimize revenue generation.
- Cross-Department Coordination: Collaborated with various departments to manage the development, implementation, and updating of authorizations, policies, procedures, and systems, enhancing operational efficiency.
- Business Performance Reporting: Oversaw all aspects of business performance reporting, including the standardization and automation of reporting processes to improve accuracy and reduce turnaround times.
- External Provider Relations: Coordinated relationships with external product providers to enhance the company’s service offerings, ensuring seamless integration and alignment with business goals.
- Analysis and Evaluation Participation: Engaged in the analysis and evaluation of suggestions for new implementations and modifications to existing applications, providing insights to guide decision-making.
- Business Requirements Specifications: Prepared Business Requirements Specifications (BRS) for new projects, implementations, and IT solutions, ensuring clarity and thoroughness in project scope.
- Application Testing and Approval: Participated in testing the functionality of new applications and amendments, ensuring they met business needs and standards prior to rollout.
Commercial Reporting Analyst
UniCredit Consumer Financing
02.2014 - 11.2016
- Performance Reporting Management: Oversaw all aspects of performance reporting within the Business Department, delivering comprehensive insights to enhance decision-making and overall business performance.
- Focused Business Reporting: Developed and delivered targeted reports for the Business Department, emphasizing improvements and actionable strategies to boost profitability and operational efficiency.
- Revenue and Margin Analysis: Conducted thorough analysis of product margins, revenues, and usage across all business lines and products, identifying trends and insights to inform business strategies.
- Commercial Plan Development: Created and monitored robust commercial plans, establishing key performance indicators (KPIs) to facilitate tracking of progress and performance against strategic objectives.
- SWOT Analysis: Performed SWOT analysis to evaluate the company’s strengths, weaknesses, opportunities, and threats, providing strategic recommendations to support business growth initiatives.
Education
Bachelor Degree in Sociology
University of National And World Economy
Sofia 04.2001 -
Skills
Timeline
Key Initiatives Development Manager
UniCredit Bulbank, Alternative Channels
11.2023 - Current
CVM Pricing and Profitability for CE/EE
UniCredit S.P.A
09.2022 - 11.2023
Senior Cards and Innovation Business Analyst
UniCredit Bulbank
08.2021 - 09.2022
IT Developer
UniCredit Consumer Financing
10.2019 - 08.2021
CRM Business Data Analyst
UniCredit Consumer Financing
04.2018 - 10.2019
Business Development Manager
UniCredit Consumer Financing
11.2016 - 04.2018
Commercial Reporting Analyst
UniCredit Consumer Financing
02.2014 - 11.2016
Bachelor Degree in Sociology
University of National And World Economy
04.2001 -
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