Stoyan Topalov
Business Development & Sales Specialist
Sofia
Summary
Sales-oriented professional with experience in Fintech and client-facing roles, skilled in client communication, relationship management, and problem-solving. Proven ability to handle high-volume interactions, understand client needs, and deliver tailored solutions. Focused on driving growth and revenue in B2B sales environments.
Overview
8
8
years of professional experience
1
1
Language
Work History
Client Operations Specialist (Fintech)
Trading 212
11.2020 - 10.2025
- Managed 250–300+ client cases daily in a high-volume, KPI-driven environment
- Maintained 95–99% accuracy rate while meeting strict deadlines
- Communicated complex information to clients, contributing to improved customer understanding and satisfaction
- Communicated complex information clearly to clients and stakeholders
- Analyzed client behavior to identify needs and improve service
- Collaborated with teams to enhance onboarding and client experience
- Maintained high performance under pressure
Co-Founder / Operations Manager
Planet Asia
05.2019 - 10.2020
- Led B2B client acquisition and managed relationships using CRM tools, creating a growing pipeline of qualified prospects
- Developed marketing and growth strategies
- Identified business development opportunities
- Managed negotiations and pricing strategies
- Improved customer retention and experience
Sales Representative
B.M. Investments
10.2017 - 05.2019
- Managed high-volume client outreach (500+ interactions), achieving a ~4% conversion rate
- Consistently exceeded sales targets over 18+ months in a target-driven environment
- Converted leads into clients through needs analysis, objection handling, and negotiation
- Built a pipeline of prospects and maintained ongoing client relationships
- Contributed to overall team performance in a competitive sales environment
Education
High School Diploma -
Nesho Bonchev High School
Panagyurishte, Bulgaria06-2013
Skills
B2B sales expertise
Operational productivity
Effective process documentation
Business Development
Target-Driven Performance
Problem Solving & Adaptability
Negotiation & Closing
Accomplishments
Planet Asia:
- Built and maintained relationships with 200+ international suppliers and partners
- Established and managed a global pipeline of leads, driving business development and growth
- Consistently met and exceeded sales targets over 18+ months in a high-performance environment
Timeline
Client Operations Specialist (Fintech)
Trading 212
11.2020 - 10.2025
Co-Founder / Operations Manager
Planet Asia
05.2019 - 10.2020
Sales Representative
B.M. Investments
10.2017 - 05.2019
High School Diploma -
Nesho Bonchev High School