Overview
Work History
Education
Skills
Timeline
Generic

Stoyan Chanev

София

Overview

6
6
years of professional experience
11
11
years of post-secondary education

Work History

Sport Events Analyst

Genius Sports
08.2019 - 08.2022
  • Monitored sports events and betting odds to prevent damage to the company
  • Settled sports events
  • Checked for latency issues while monitoring sport events
  • Multitasking ability
  • Working under stress.
  • Great knowledge of multiple sports.
  • Real-time Decision Making - making decisions under pressure.
  • Attention to detail
  • Time Management:
  • Familiarity with live streaming platforms, betting systems, and software tools
  • Technical Proficiency:
  • Communication Skills
  • Problem Solving
  • Risk Mitigation and Strategy Development
  • Monitoring sport event odds and comparing statistics

Credit Consultant

Credissimo
12.2022 - 08.2024
  • • Client Consultations: Meeting with clients to understand their financial needs and goals.
    • Credit Analysis: Evaluating clients' credit reports, scores, and financial histories.
    • Advising Clients: Offering recommendations to improve credit scores or secure loans.
    • Loan Applications: Assisting clients in preparing and submitting loan or credit applications.
    • Financial Education: Educating clients about responsible credit usage and repayment strategies.
    • Communication with Financial Institutions: Liaising with banks or lenders to negotiate terms or resolve credit issues.
    • Record Keeping: Maintaining detailed records of client interactions and progress.
    • Market Research: Staying updated on financial products and credit regulations.
    • Problem Resolution: Addressing credit disputes and helping clients resolve inaccuracies in their reports. professionally to maintain the dealership’s reputation.

Receptionist

Park Hotel Yambol
10.2024 - 11.2024
  • Greeting guests, answering inquiries, and providing information about hotel amenities, local attractions, and services. Ensuring a positive and welcoming experience for guests.
  • Handling guest check-ins and check-outs efficiently, ensuring the proper documentation and payments were completed.
  • Managing bookings, making reservations, and updating the hotel's booking system.
  • Answering phone calls and emails from guests, responding to their requests, and directing them to the appropriate departments.
  • Addressing guest concerns or complaints, escalating issues when necessary, and ensuring guest satisfaction.
  • Maintaining records, filing, and assisting with paperwork related to guest stays and hotel operations.
  • Processing payments, issuing receipts, and ensuring financial transactions were accurately recorded.

Delivery Driver

Dominos
02.2025 - 03.2025
  • Delivered pizzas and other food items promptly and safely to customers, ensuring high standards of customer service and satisfaction.
  • Handled cash and card payments accurately and responsibly, providing correct change and maintaining delivery records.
  • Verified orders before delivery to ensure accuracy and completeness.
  • Followed GPS and local directions to deliver orders efficiently within time limits.
  • Maintained cleanliness and organization of delivery vehicle; performed basic vehicle checks.
  • Assisted in-store with order packing, cleaning tasks, and customer service during low delivery volume.

Sports Trader

Top Bet
03.2025 - Current
  • Assisted in marketing initiatives aimed at attracting new customers to the platform, resulting in higher user engagement rates.
  • Developed effective communication skills to present complex information in an easy-to-understand manner to colleagues and clients alike.
  • Limited players to prevent damage to the bo
  • Monitored sports betting markets and odds fluctuations using platforms such as OddsPortal, Bet365, and internal APIs to ensure accurate and timely content updates.
  • Settled bets and responded to customer inquiries regarding postponed events, bet outcomes, and the resumption of sporting events.
  • Analyzed customer betting patterns to identify irregular or suspicious activity; adjusted stake limits or promoted accounts accordingly to manage risk and maximize profitability.
  • Evaluated customer profiles for both sports and casino activity, including deposit/withdrawal behavior and potential fraudulent actions.
  • Conducted fraud prevention checks through IP, browser fingerprinting, payment methods, and connection patterns to detect and flag suspicious users.
  • Assessed and approved or denied withdrawal requests based on account history and risk factors.
  • Classified customer accounts using a color-coded system to streamline risk assessment and betting limitations.
  • Ensured compliance with internal policies and industry regulations regarding responsible gambling and fraud prevention.
  • Investigated connections between customer accounts and known fraudulent or high-risk users by analyzing shared IP addresses, device fingerprints, and payment methods.

Education

High school or equivalent -

Mathematical High School Atanas Radev
09.2007 - 09.2013

Bachelor's - Political Science

UNWE
10.2013 - 06.2017

Master's - National Security

UNWE
09.2017 - 09.2018

Skills

  • Critical thinking and problem solving

  • Interpersonal Skills

  • Problem Solving

  • Communication

  • Decision Making

  • Ability to Work in a Team

  • Time Management

  • Communication Skills

  • Ability to Work Under Pressure

  • Risk Analysis & Fraud Detection: Skilled in identifying suspicious betting behavior and fraudulent activity through detailed analysis of user patterns, connections (IP, device fingerprint, card data), and financial behavior

  • Sports Market Monitoring: Proficient in tracking odds fluctuations and market movements across platforms like OddsPortal, Bet365, and internal betting APIs to ensure accurate and timely decision-making

  • Customer Profiling & Segmentation: Experienced in assessing user profiles and segmenting customers based on activity patterns, using tools such as color-coded tagging systems to manage stake limits and promotional eligibility

  • Bet Settlement & Dispute Resolution: Confident in settling complex bet scenarios, answering customer inquiries regarding event outcomes or postponements, and ensuring a high level of accuracy and fairness

  • Data-Driven Decision Making: Able to make informed decisions regarding customer limitations, promotions, and withdrawals based on behavioral trends, betting history, and risk indicators

  • Content Management: Capable of updating live betting content and ensuring odds and events are correctly represented on the platform in real time

  • Regulatory Awareness & Compliance: Familiar with internal policies and industry regulations related to anti-fraud measures, responsible gambling, and customer protection

  • Computer Skills

  • Customer Service

  • Ability to Multitask

  • Fast Learner

  • Networking skills - TCP/IP, DNS, and configuring network settings on Windows-based systems

  • OSI model knowledge

  • Networking Expertise

  • SQL basic knowledge

  • Database Management

  • Linux experience and knowledge

  • Windows OS knowledge

  • Analytical skills

Timeline

Sports Trader

Top Bet
03.2025 - Current

Delivery Driver

Dominos
02.2025 - 03.2025

Receptionist

Park Hotel Yambol
10.2024 - 11.2024

Credit Consultant

Credissimo
12.2022 - 08.2024

Sport Events Analyst

Genius Sports
08.2019 - 08.2022

Master's - National Security

UNWE
09.2017 - 09.2018

Bachelor's - Political Science

UNWE
10.2013 - 06.2017

High school or equivalent -

Mathematical High School Atanas Radev
09.2007 - 09.2013

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Stoyan Chanev