Steven Vasilev
Novi Iskar,Bulgaria
Summary
Accomplished professional with extensive expertise in cloud-based technology, ERP and CRM systems, and IT infrastructure. Demonstrates proficiency in product backlog management, change management tactics, and technology integration planning. Skilled in technical specification writing, database design, and statistical analysis. Adept at utilising business intelligence tools and Microsoft Excel for data-driven decision-making. Career goals include leveraging technical insights to drive innovative solutions within dynamic organisations.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Business analyst
Eurobank Bulgaria AD
Sofia, Bulgaria
2025.06 - Current
- Facilitated smooth project execution by developing comprehensive project plans.
- Implemented cost-saving measures through rigorous budget management and careful resource allocation.
- Conducted market research for the development of strategic business plans.
- Improved client relationships by addressing and managing their needs effectively.
- Identified departures from agreed-upon procedures and standards and helped close gaps.
- Observed systems and staff operations throughout organization, compiling current and accurate information.
- Researched possible organizational improvements on procedures.
Senior customer service advisor
Eurobank Bulgaria AD
Sofia, Bulgaria
2022.09 - 2025.05
- Served as point of contact during peak hours, ensured smooth operations during busy periods.
- Collaborated closely with other departments for seamless problem resolution process for customers.
- Devised new strategies for increased customer satisfaction.
- Fostered an environment of positivity within the team which led to better morale and productivity.
- Responded to customer requests with friendly, knowledgeable service and support.
- Promptly responded to inquiries and requests from prospective customers.
- Automated contact management system to achieve client organization goals.
Customer advisor
Eurobank Bulgaria AD
Sofia, Bulgaria
2021.06 - 2022.08
- Assisted customers in product selection, resulting in increased sales.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Achieved higher customer retention through consistent follow-ups and updates.
- Provided exceptional customer service to ensure a positive shopping experience.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Implemented feedback from customers to improve services offered.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Education
Diploma of Higher Education - Software
Vocational High School of Electrical Engineering and Automat
Sofia 2015.09 - 2020.05
Bachelor’s Degree - National security
University of Security and Economics
Plovdiv 2020.10 - 2024.10
Master’s Degree - ERP Software Systems
Higher School of Insurance and Finance
Sofia 2025.10 -
Skills
- Cloud-Based technology familiarity
- Knowledge of erp systems
- Product backlog management
- Change management tactics
- IT infrastructure insights
- Technical specification writing
- Knowledge of crm systems
- Microsoft excel expertise
- Business intelligence tools
- Microsoft Visio
- Database design
- Statistical analysis
- ERP knowledge
- Technology integration planning
Languages
English
Intermediate
Affiliations
- Sport
- Cooking
- Music
Custom
I hold a Master’s Degree in ERP Software Systems, which has provided me with a strong foundation in enterprise resource planning, business process integration, and information systems. My academic background has allowed me to develop analytical thinking, problem‑solving skills, and a structured approach to complex systems.
I am highly motivated to further develop my professional skills and to contribute to an organization where technology and business solutions are closely aligned. I am particularly interested in roles that involve ERP systems, data-driven decision‑making, and continuous process improvement.
Custom
With a Master’s Degree in ERP Software Systems, I have developed both technical and business-oriented competencies, enabling me to bridge the gap between IT solutions and organizational needs. I am motivated to work in an environment where I can apply my knowledge of ERP systems, support system optimization, and contribute to efficient and scalable business processes.
References
References available upon request.
Timeline
Master’s Degree - ERP Software Systems
Higher School of Insurance and Finance
2025.10 -
Business analyst
Eurobank Bulgaria AD
2025.06 - Current
Senior customer service advisor
Eurobank Bulgaria AD
2022.09 - 2025.05
Customer advisor
Eurobank Bulgaria AD
2021.06 - 2022.08
Bachelor’s Degree - National security
University of Security and Economics
2020.10 - 2024.10
Diploma of Higher Education - Software
Vocational High School of Electrical Engineering and Automat
2015.09 - 2020.05