Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Stella Aleksandrova

Preston,Lancashire

Overview

5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Payment Agent

Key Group
Preston
06.2025 - Current
  • Performed accurate daily bank reconciliations and payment allocations to ensure integrity of client accounts and timely financial reporting.
  • Processed redemption payments and refunds to close customer accounts in accordance with internal controls, legal requirements, and FCA regulations.
  • Generated and reviewed customer statements, ensuring all balances and transactions were correctly recorded and communicated.
  • Gained hands-on experience with key regulatory processes, including Anti-Money Laundering (AML), Letters of Authority, and Grant of Probate.
  • Liaised effectively with solicitors, customers, third-party providers, and internal departments to resolve payment-related queries and support seamless account closure.

B2B Credit Controller

NCO Europe Ltd.
Preston
09.2020 - 01.2025
  • Oversaw a high-value B2B accounts receivable ledger across English and Spanish speaking clients, ensuring timely invoice collection while fostering strong, long-term client relationships throughout Canada and South America.
  • Consistently exceeded monthly AR reduction targets by implementing proactive credit control strategies and collaborating effectively with internal departments and external stakeholders.
  • Conducted account reconciliations using SAP, Excel, and internal systems to maintain financial accuracy and data integrity.
  • Managed comprehensive account maintenance activities, including processing refunds, allocating payments and credits, escalating complex disputes, issuing invoices, and securing withholding tax certificates in compliance with local South America tax regulations.
  • Delivered high-quality customer support via inbound/outbound calls, email, and Microsoft Teams—ensuring prompt resolution of client queries and sustaining high satisfaction levels.

Credit Control Assistant Team Leader

NCO Europe Ltd.
Preston
09.2021 - 01.2022
  • Promoted to Assistant Team Leader on a secondment after demonstrating strong performance and leadership potential within one year of employment.
  • Oversaw daily operations and supported the Team Leader in managing a team of 15–17 staff, ensuring smooth workflow and service delivery.
  • Monitored individual and team performance, providing feedback and coaching to drive productivity and skill growth.
  • Collaborated in recruitment processes, including screening candidates and onboarding new hires.
  • Produced regular performance and operational reports in line with business needs, contributing to data-driven decision making.

Education

Bachelor of Arts - Business Management

University of Central Lancashire
Preston
09.2020 - 12.2023

A-Levels -

St. Constantine Cyril The Philosopher Secondary School
Bulgaria
09.2014 - 05.2019

Skills

  • Microsoft Office 356
  • SAP, Excel & Financial Systems
  • Customer Service
  • Accounts Receivable (AR) Management
  • Account Reconciliation
  • Bank Reconciliations
  • Credit Control & Ledger Management
  • Negotiation
  • Proactivity
  • Excellent Communication Skills
  • Multilingual

Languages

English
Fluent
Spanish
Fluent
Bulgarian
Native
Portuguese
Intermediate (B1)

Certification

Customer Service Problem Solving and Troubleshooting

Timeline

Payment Agent

Key Group
06.2025 - Current

Credit Control Assistant Team Leader

NCO Europe Ltd.
09.2021 - 01.2022

B2B Credit Controller

NCO Europe Ltd.
09.2020 - 01.2025

Bachelor of Arts - Business Management

University of Central Lancashire
09.2020 - 12.2023

A-Levels -

St. Constantine Cyril The Philosopher Secondary School
09.2014 - 05.2019

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Stella Aleksandrova