Stella Aleksandrova
Preston,Lancashire
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Payment Agent
Key Group
Preston
2025.06 - Current
- Performed accurate daily bank reconciliations and payment allocations to ensure integrity of client accounts and timely financial reporting.
- Processed redemption payments and refunds to close customer accounts in accordance with internal controls, legal requirements, and FCA regulations.
- Generated and reviewed customer statements, ensuring all balances and transactions were correctly recorded and communicated.
- Gained hands-on experience with key regulatory processes, including Anti-Money Laundering (AML), Letters of Authority, and Grant of Probate.
- Liaised effectively with solicitors, customers, third-party providers, and internal departments to resolve payment-related queries and support seamless account closure.
B2B Credit Controller
NCO Europe Ltd.
Preston
2020.09 - 2025.01
- Oversaw a high-value B2B accounts receivable ledger across English and Spanish speaking clients, ensuring timely invoice collection while fostering strong, long-term client relationships throughout Canada and South America.
- Consistently exceeded monthly AR reduction targets by implementing proactive credit control strategies and collaborating effectively with internal departments and external stakeholders.
- Conducted account reconciliations using SAP, Excel, and internal systems to maintain financial accuracy and data integrity.
- Managed comprehensive account maintenance activities, including processing refunds, allocating payments and credits, escalating complex disputes, issuing invoices, and securing withholding tax certificates in compliance with local South America tax regulations.
- Delivered high-quality customer support via inbound/outbound calls, email, and Microsoft Teams—ensuring prompt resolution of client queries and sustaining high satisfaction levels.
Credit Control Assistant Team Leader
NCO Europe Ltd.
Preston
2021.09 - 2022.01
- Promoted to Assistant Team Leader on a secondment after demonstrating strong performance and leadership potential within one year of employment.
- Oversaw daily operations and supported the Team Leader in managing a team of 15–17 staff, ensuring smooth workflow and service delivery.
- Monitored individual and team performance, providing feedback and coaching to drive productivity and skill growth.
- Collaborated in recruitment processes, including screening candidates and onboarding new hires.
- Produced regular performance and operational reports in line with business needs, contributing to data-driven decision making.
Education
Bachelor of Arts - Business Management
University of Central Lancashire
Preston 2020.09 - 2023.12
A-Levels -
St. Constantine Cyril The Philosopher Secondary School
Bulgaria 2014.09 - 2019.05
Skills
- Microsoft Office 356
- SAP, Excel & Financial Systems
- Customer Service
- Accounts Receivable (AR) Management
- Account Reconciliation
- Bank Reconciliations
- Credit Control & Ledger Management
- Negotiation
- Proactivity
- Excellent Communication Skills
- Multilingual
Languages
English
Fluent
Spanish
Fluent
Bulgarian
Native
Portuguese
Intermediate (B1)
Certification
Customer Service Problem Solving and Troubleshooting
Timeline
Payment Agent
Key Group
2025.06 - Current
Credit Control Assistant Team Leader
NCO Europe Ltd.
2021.09 - 2022.01
B2B Credit Controller
NCO Europe Ltd.
2020.09 - 2025.01
Bachelor of Arts - Business Management
University of Central Lancashire
2020.09 - 2023.12
A-Levels -
St. Constantine Cyril The Philosopher Secondary School
2014.09 - 2019.05