Stelina Nikolova
Birth Date: 12.02.1999
Sofia, Mladost 3, 351,Bulgaria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Brings excellent experience in major brand sales within fashion-forward customer demographic. Skilled negotiator and complex problem-solver. Brings excellent experience in brand sales within fashion-forward customer demographic. Skilled negotiator and complex problem-solver.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Casino Cage Cashier
Winbet
Sofia
10.2022 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
Lunch Chef, Salad Chef
Atleta
Nesebar, Bulgaria
05.2022 - 09.2022
- Maintained well-organized mise en place to keep work consistent.
- Verified compliance in preparation of menu items and customer special requests.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Collaborated with staff members to create meals for large banquets.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier, Kitchen-assistant
Atleta EOOD
Sofia, Bulgaria
01.2021 - 06.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Conducted research to assist with routine tasks and special projects.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Oversaw food preparation and monitored safety protocols.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked with chef to prepare daily food specials and other supplies.
Promoter, Sales Agent
Parida, Propaganda, Alita, Global Marketing
Sofia, Bulgaria
02.2018 - 12.2020
- Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Increased sales and customer satisfaction through personalized servicing.
- Motivated team members to meet and exceed sales targets.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Assisted customers with product selection based on individual needs and preferences.
Education
Bachelor Degree - Primary School Pedagogy in English
Sofia University
Sofia, Bulgaria 09.2019 - Current
Skills
Problem-solving
Effective communications
Performance assessments
Forecasting and planning
Signature dish creation
Kitchen equipment operation and maintenance
Sanitation guidelines
Food inventories
Product promotions
Goals and performance
Business development and planning
Sales forecasting
Emotional development
Cultural Awareness
Self-Motivated
Planning and Coordination
Critical Thinking
Customer assistance
Product and service sales
Customer Relations
Written and verbal communication
Refunds and exchanges
Staff Training
Childcare
Dependability
Maintaining safe environment
Early Childhood Education
Microsoft Products user
Microsoft Excel
Fast writer
Timeline
Casino Cage Cashier
Winbet
10.2022 - Current
Lunch Chef, Salad Chef
Atleta
05.2022 - 09.2022
Cashier, Kitchen-assistant
Atleta EOOD
01.2021 - 06.2022
Bachelor Degree - Primary School Pedagogy in English
Sofia University
09.2019 - Current
Promoter, Sales Agent
Parida, Propaganda, Alita, Global Marketing
02.2018 - 12.2020