Stefaniya Peycheva
Technical Support
Sofia,22
Summary
With a proven track record at Modis and HCL Technologies, excels in delivering expert technical support and coaching, enhancing system performance and client satisfaction. Fluent in both Spanish and English, possessing excellent adaptability and analytical skills, driving project success with showcasing ability to multitask and solve complex issues efficiently. Holds a Bachelor of Journalism with a specialization in internal politics and a strong interest in investigative reporting.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support
Modis
02.2019 - 01.2023
- Providing Windows 10 technical support in Spanish and English via Chat, Phone, Email in AWS
- Provided comprehensive technical support, improving overall system performance and user satisfaction.
- Performed technical support and troubleshooting services to optimize system performance.
- Keeping clear ticket documentation, case ownership and follow-up on cases within concise timeframes .
- Installing, configuration and support of customer's application software.
- Coaching and mentoring
Senior Technical Analyst
HCL Technologies
01.2021 - 08.2022
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Provided coaching and mentoring to new team members, fostering positive work environment conducive to professional growth.
- Researched and identified solutions to technical problems.
- Effectively managed multiple tasks under tight deadlines without compromising quality or customer satisfaction levels.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Trainee
Darik Radio and 359TV
03.2015 - 03.2016
- Gained valuable experience working within journalism industry, applying learned concepts directly into relevant work situations.
- Wrote and published articles for leading newspapers and magazines.
- Managed time effectively while juggling multiple tasks, such as conducting interviews, editing audio clips, and preparing scripts for broadcasts.
- Enhanced reader engagement by crafting compelling articles on various topics.
- Assisted with social media content creation, monitoring and planning.
- Being part of these media outlets taught the importance of communicating on a professional level with diverse individuals, mastering the essence of each case, and responding quickly and structured to every question
Education
Bachelor of Journalism - Journalism And Mass Media
Sofia University St. Kliment Ohridski
Sofia, Bulgaria 04.2001 -
HONORABLE MENTION - Marketing
SoftUni
Sofia, Bulgaria 08.2023 - 09.2023
Diploma - Quality Assurance Manual And Automation With JAVA
Software Academy
Sofia, Bulgaria 04.2021 - 12.2021
High School Diploma -
157. Instituto Bilingüe"César Vallejo"
Sofia, Bulgaria 09.2009 - 05.2014
Skills
Expert Technical Support
Fluent in Spanish
Fluent in English
Flexible and Adaptable
Multitasking
Skilled in SQL
Quality Assurance Knowledge
Investigative reporting
Analytical Skills
Languages
Bulgarian
Native language
Spanish
Proficient
C2
English
Proficient
C2
German
Beginner
A1
Russian
Elementary
A2
Timeline
HONORABLE MENTION - Marketing
SoftUni
08.2023 - 09.2023
Diploma - Quality Assurance Manual And Automation With JAVA
Software Academy
04.2021 - 12.2021
Senior Technical Analyst
HCL Technologies
01.2021 - 08.2022
Technical Support
Modis
02.2019 - 01.2023
Trainee
Darik Radio and 359TV
03.2015 - 03.2016
High School Diploma -
157. Instituto Bilingüe"César Vallejo"
09.2009 - 05.2014
Bachelor of Journalism - Journalism And Mass Media
Sofia University St. Kliment Ohridski
04.2001 -
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