Stefana Andonov

Addressed customer inquiries through calls, emails, and social media, ensuring timely and effective resolution.

Supported multiple business lines across three markets: Bulgaria, Croatia, the UK, and Ireland.

Utilized Salesforce and Genesys for workload management and accurate documentation of customer interactions.

Provided detailed guidance on product offerings, e-commerce platform usage, and technical troubleshooting.

Ensured a high standard of customer satisfaction by tailoring solutions to specific regional needs.

Delivered exceptional support via telephone in English.

Identified client issues and proposed creative solutions.

Collaborated with team members to enhance service quality.

Supported customers with order cancellations, returns, and technical/trading issues.

Responded to queries via Zendesk in Croatian and English.

Maintained confidentiality and secured sensitive information.

Delivered exceptional service, ensuring customer satisfaction.

Maintained operational standards in purchasing and managing guest supplies.

Provided detailed information about services to visitors and clients.

Prepared daily activity and incident reports.

Welcomed guests and facilitated check-ins/check-outs.

Managed reservations and verified payment methods.

Coordinated with various departments to ensure smooth daily operations.

Answered customer inquiries, handled calls, and organized files.

Sold rooms to walk-in clients and finalized service-related accounts.