Stefan Stoyanov
Pleven
Summary
Results-driven "Technical Support Analyst" with a "Master’s degree in Computer Science" and a solid foundation as a "Computer Engineer". Experienced in troubleshooting, diagnosing, and resolving technical issues while ensuring minimal downtime and optimal system performance. Skilled in **networking, routing, and endpoint security**, with a strong grasp of IT infrastructure, security concepts, and best practices. Adept at providing user support, maintaining system reliability, and collaborating with cross-functional teams to implement effective IT solutions. Committed to continuous learning and applying innovative technologies to enhance operational efficiency and security
Overview
4
4
years of professional experience
Work History
IT Analyst
C3i Europe
12.2021 - 05.2025
Responsible for ensuring smooth computer operations to support end users in achieving business objectives. Duties include receiving, prioritizing, documenting, and resolving help requests while maintaining high service quality. Utilized diagnostic tools and ticketing systems to troubleshoot issues, and provided in-person, hands-on support at the desktop level to ensure timely problem resolution and minimal downtime.
Health Inspector
RZI-Lovech
11.2020 - 12.2021
- Conducting Investigation
- Performing onsite inspections
- Consulting with and educating businesses
- Preparing reports and summaries
- Responsible for the investigation of complaints of unsanitary conditions, practices, and nuisances affecting the public's health in accordance with local, state law. Work is performed under both typical office conditions and field work under a variety of environmental conditions.
Education
Master's Degree - Computer Science
Technical University-Gabrovo
Gabrovo12.2023
Bachelor's degree - Public Health Protection and Control
Medical University-Pleven
Pleven09.2020
Skills
- Technical Support & Troubleshooting
- Networking & Routing Protocols
- Endpoint Security & Cybersecurity Concepts
- IT Infrastructure & Systems Administration
- Problem-Solving & Analytical Thinking
- Customer/User Support & Communication
Languages
Bulgarian
English
Hobbies
Reading Books, Gym, Bodybuilding, History, Art
Qualities
Leadership, Teamwork, Empathy, Motivated, Critical Thinking, Results Driven
Timeline
IT Analyst
C3i Europe
12.2021 - 05.2025
Health Inspector
RZI-Lovech
11.2020 - 12.2021
Master's Degree - Computer Science
Technical University-Gabrovo
Bachelor's degree - Public Health Protection and Control
Medical University-Pleven