Stefan Spasov

Build, manage and mentor a team of professionals in payments, fraud detection, and risk management;

Develop and implement strategies to minimize financial exposure and improve risk controls;

Building the necessary processes and procedures to support the business' KPI's;

Monitor the performance of PSPs by analyzing financial data to optimize the payments flows;

Handling all risk and payments related matters and all operational processes of the department (incl transaction inquiries, chargebacks, communication with PSPs, payment gateways etc);

Manage day to day operational workflow and ensure work is delivered in line with specified SLAs and KPIs;

Monitor and analyze key risk indicators and provide regular reports to senior management on payment, fraud and compliance risks;

Assist in the administration and maintenance of transaction event monitoring system.

Managing affiliate acquisition, reactivation, and overall network performance;

Analyzing leads, tasks, and campaign performance, and sharing regular updates with me;

Researching and sourcing new affiliate opportunities and partnerships;

Building and maintaining strong relationships with affiliates to improve campaign results;

Recruiting, evaluating, and onboarding new affiliate partners across various platforms;

Representing the project at industry events and conferences;

Monitoring affiliate activities to ensure compliance with our policies

Monitor and review all developments within the regulatory environment of the business;

Adheres to all internal controls and regulatory compliance for online gaming;

Researching information in relation to new and existing customers, completing due diligence, responsible gambling and AML checks;

Analysing customer information and conducting individual risk assessments;

Conducting customer interactions where there are indicators of gambling-related harm;

Reviewing marketing materials and promotions to ensure compliance with regulatory requirements;

Maintaining accurate customer records and escalating individual cases as appropriate;

Gathering of internal information to meet regulatory compliance, including data entry and data analysis;

Assisting the Compliance Manager with on-going projects to support the smooth running of the Compliance department

Conducting in-depth investigations/due diligence into allegations of fraud and abuse committed by clients;

Analyze transaction patterns (money laundering, collusion etc.) and respond quickly to high-risk situations;

Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing call;

Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss;

Review flagged transactions generated by fraud detection systems and determine risk and status of users

Responsible for a team of 5-6 people;

Prepare and conduct trainings for the employees in the Risk and Payments Department;

Monitor the agents' quality and productivity in a structured manner and action accordingly any non- adherence to processes and lack in productivity;

Proactively put processes in place to identify risky and fraudulent players from financially harming the business;

Preparing team`s schedule on monthly bases;

Proactively suggesting improvements to the existing tools and processes to make workflow more efficient;

Ensure that Risk team guidelines are up-to-date and actively take part in the decision-making process related to its implementation, or in any new fraud and risk management policies;

Daily monitoring of payment options to ensure performance is maintained and any issues can be flagged immediately;

Responsible to reach Fraud KPIs set by the business;

Handling the normal risk, fraud and payments routine tasks - determine any fraudulent activity, approving withdrawals, verifying documents (all forms of document checking, detecting document manipulation), monitoring deposits, working with payment providers etc.;

Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site

Working with regulated and unregulated markets;

Working according to the laws and procedures set by Gaming Regulations, AML, Responsible Gaming and Data Protection regulations;

Identifying potentially fraudulent accounts by investigating and analysing account history and trends to take appropriate actions; Recommend fraudulent and suspicious deposits for cancellation to prevent chargebacks/returns;

Transactions monitoring and fraud detection;

Approving withdrawals;

Verifying customer`s documents (all forms of document checking, detecting document manipulation);

Analysing fraud trends and transaction patterns;

To detect, investigate and analytically solve problems with chargebacks, bonus abusers, money laundering etc.;

Prepare different reports and analysis;

Distributing tasks on a daily basis to other employees;

Working with multiple fraud tools and databases simultaneously