Stefan Shokarov
Varna
Summary
Energetic and ambitious young professional eager to invest time and effort into a fulfilling career. A naturally charismatic person with exceptional record of achievement throughout a relatively short career. Tenacious specialist with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accustomed to heavy work volumes in a sales role. Proficient in sales enablement tools and liaises with cross-functional partners to communicate effectively across various lines of business.
Overview
6
6
years of professional experience
Work History
Online Sales Manager
Dulotec
06.2024 - Current
- Managing online sales platforms in Bulgaria, Greece, Romania, and Hungary, ensuring optimal performance and market penetration.
- Implemented an AI-tool (Dynamic Pricing AI), maintaining a competitive edge and maximizing revenue.
- Developing and executing targeted Ad Campaigns across multiple regions, significantly increasing brand visibility and online sales.
- Analyzing market trends and competitor activities to inform strategic decisions and maintain a leading position in the market.
- Enhancing overall sales and revenue by optimizing product listings, improving user experience, and refining sales strategies. 50% increase of sales in one month
Sales Operations Specialist
MyPOS Technologies (Fintech)
07.2023 - 01.2024
- Sales processes optimizations to enhance efficiency and streamline operations, resulting in increase in overall productivity.
- Generated and distributed high-quality leads and potential business partners, ensuring effective targeting and improved conversion rates.
- Utilized CRM (HubSpot) tools to track and analyze sales activities, providing actionable insights to support data-driven decision-making.
- Implemented system integrations between HubSpot and Zendesk to ensure seamless operation across both platforms, enhancing data accuracy and internal communication speeds.
Service Delivery Coordinator/Analyst
HCL Technologies
09.2022 - 04.2023
- Coordinated and delivered technical services to contracted clients, ensuring seamless support in both German and English.
- Managed client relationships by upholding service level agreements (SLAs) and ensuring consistent delivery of high-quality technical support.
- Collaborated with cross-functional teams to streamline processes, improve service delivery, and enhance overall client experience.
- Provided detailed reports and analyses of service performance, offering insights and recommendations for continuous improvement, including Root Cause Analysis (RTA).
- Extensive usage of CRM system (SalesForce) and internal communication software Slack
Subject-matter expert
Telus International Europe
02.2020 - 10.2022
- Provided expert technical support for Google Play, Google Pay, Google Workspace (G Suite), as well as other Google platforms and products for the DACH region, resolving complex issues and ensuring high customer satisfaction.
- Analyzed customer data and feedback to identify insights, contributing to the development of system improvements and process optimization.
- Conducted personalized Coaching sessions and Workshops for team members, improving their technical skills and product knowledge.
- Aggregated and analyzed technical data for inclusion in comprehensive monthly and quarterly business review
Sales Representative
Dess PLC
06.2018 - 04.2019
- Sales Representative for food catering services of hotels and restaurants:
- Managed all aspects of the sales cycle, from initial contact and presentations to contract negotiations and closing deals.
- Coordinated with logistics and operations teams to ensure timely and accurate delivery of catering services.
- Provided exceptional customer service and support, ensuring high levels of client satisfaction and retention.
Education
Professional High School of Tourism "Professor Dr. Asen Zlatarov
Private High School in Economics, Tourism And Informatics "Bulprogress"
Skills
- Analytical
- Critical Thinker
- Good Communicator
- Problem Solver
- Multiple Languages Speaker
- Team Player
- Computer literate
- Good Work Ethic
Languages
Bulgarian
First Language
English
Advanced
C1
German
Advanced
C1
Timeline
Online Sales Manager
Dulotec
06.2024 - Current
Sales Operations Specialist
MyPOS Technologies (Fintech)
07.2023 - 01.2024
Service Delivery Coordinator/Analyst
HCL Technologies
09.2022 - 04.2023
Subject-matter expert
Telus International Europe
02.2020 - 10.2022
Sales Representative
Dess PLC
06.2018 - 04.2019
Professional High School of Tourism "Professor Dr. Asen Zlatarov
Private High School in Economics, Tourism And Informatics "Bulprogress"
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