Stefan Monev
Administrative Director (COO)
Summary
Dynamic Administrative Director at Bonexx LTD with expertise in strategic operations management and regulatory compliance. Spearheaded cross-functional teams to enhance platform features and user experience, driving operational excellence. Proven ability in crisis management and process optimization, ensuring adherence to data protection standards while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Administrative Director
Bonexx LTD
Sofia, Sofia-Capital
09.2023 - Current
- Led and managed a cross-functional team of 10 professionals, including administrative staff, KYC (Know Your Customer) specialists, and Customer Support (CS) team members, ensuring efficient coordination, compliance, and operational excellence across departments.
- Oversaw platform updates and service expansions, including the successful integration of new digital assets, trading pairs, and innovative platform features aligned with user demand and market developments.
- Collaborated closely with the product and compliance teams to ensure all updates adhered to regulatory standards and internal risk controls.
- Contributed to user experience improvements by streamlining internal workflows, enhancing support responsiveness, and optimizing the onboarding journey for fiat and crypto clients.
- Acted as a key stakeholder in strategic planning for platform scalability, compliance readiness, and service innovation in a fast-evolving DeFi and CeFi environment.
- Updated reports, managed accounts, and generated reports for company database.
Data Protection Officer (DPO)
Bonexx LTD
03.2023 - 09.2023
- Oversaw third-party vendor relationships to ensure their compliance with company data protection standards and legal requirements.
- Maintained a comprehensive inventory of all personal information processing activities within the organization, ensuring full visibility into potential risks and compliance gaps.
- Collaborated with legal, IT, and HR departments to establish a cohesive data protection strategy across the organization.
- Reviewed IT project proposals and recommended security policies and controls to maintain proper level of information assurance.
- Served as Data Protection Officer (DPO), ensuring organizational compliance with GDPR and other data privacy regulations, conducting risk assessments, and implementing data protection policies and staff training programs.
Senior System Administrator
Bonexx LTD
01.2022 - 03.2023
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Chat/email support to clients with questions regarding the crypto platform
- Payment Services – Processing approvals for sending fiat and cryptocurrency funds to clients
- Conducted thorough software testing to detect functional and performance issues, designed detailed test cases, and executed manual and automated tests to ensure product quality.
- Identified bugs, analyzed their root causes, collaborated with development teams for timely fixes, and performed regression testing to verify successful resolutions and improve system stability.
System Administrator
Bonexx LTD
01.2021 - 01.2022
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Chat/email support to clients with questions regarding the crypto platform
- Payment Services – Processing approvals for sending fiat and cryptocurrency funds to clients
Education
Bachelor - Business Informatics
University of National And World Economy
Sofia06-2021
Skills
Organizational leadership
Strategic Operations Management
Team Leadership & Organizational Development
Crypto & FinTech Industry Expertise
Regulatory & Compliance Oversight
Product & Platform Development Support
Process Automation & Optimization
Multilingual & Cross-Cultural Communication
Crisis & Incident Management
Timeline
Administrative Director
Bonexx LTD
09.2023 - Current
Data Protection Officer (DPO)
Bonexx LTD
03.2023 - 09.2023
Senior System Administrator
Bonexx LTD
01.2022 - 03.2023
System Administrator
Bonexx LTD
01.2021 - 01.2022
Bachelor - Business Informatics
University of National And World Economy
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