STEFAN MARINOV
Customer Experience & Technical Support Specialist
Sofia
Summary
An individual with experience in technical support, skilled at handling customer inquiries, finding and proposing solutions that keep clients satisfied. Dedicated to creating great customer experience, enthusiastic about maintaining a positive team environment.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Support Specialist
Playtech Managed Services
10.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Experience & Technical Support Specialist
ResultsCX
02.2024 - 08.2024
- Accepted and processed inquiries accross multiple channels - via phone, social networks, chat, email.
- Improved customer satisfaction by resolving inquiries and providing personalized support; maintained consistent and efficient service quality.
- Actively and proactively promoted services and products according to the customers' needs; contributed to successful sales and overall revenue growth.
Sushi Chef
Happy Bar & Grill
06.2021 - 12.2023
- Prepared high-quality sushi with precision, consistency and attention to detail, complying with all health and safety regulations; monitored presentation.
- Maintained cleanliness and organization of the kitchen.
- Collaborated with the culinary team to ensure smooth service and efficient kitchen operations.
Chef
Myst Oceanside Restaurant & Lounge
05.2022 - 09.2022
- Participated in an international work brigade in the United States as a line cook, chef, housekeeper.
- Worked in a fast-paced environment, gained valuable experience in cross-culture communication, collaborated with teams from diverse cultural backgrounds, contributed to providing exceptional customer experience.
- Demonstrated ability to adapt to different working conditions.
- Delivered consistent results, managed tasks efficiently under varying circumstances and pressure.
Education
Bachelor of Marketing -
University of National and World Economy
01.2024
Skills
Problem-solving
Timeline
Customer Support Specialist
Playtech Managed Services
10.2024 - Current
Customer Experience & Technical Support Specialist
ResultsCX
02.2024 - 08.2024
Chef
Myst Oceanside Restaurant & Lounge
05.2022 - 09.2022
Sushi Chef
Happy Bar & Grill
06.2021 - 12.2023
Bachelor of Marketing -
University of National and World Economy