Stefan Ivanov
Sofia
Summary
Payment manager with 10 years experience in Crypto industry, Digital Wallets, Gaming and Insurance, leading teams with 5 to 20 members.
Education & Certification: Certificate for completed English course with British Council Bulgaria at the level of Business Higher B CEFR C1, Certificate for completed course - MS Excel Intermediate, conducted by MDV Professional Education Ltd., Certificate for completed course - The Art of Public Speaking, conducted by MDV Professional Education Ltd. and holding a bachelor degree of Finances
Languages: English & Bulgarian
Overview
10
10
years of professional experience
Work History
Payments Manager
Crypto.com
11.2021 - Current
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established strong working knowledge for all team members of various payment systems/platforms used within organization for seamless navigation between tasks.
- Compiled and analyzed data and prepared daily/weekly reports for review by senior management to measure portfolio performance.
- Streamlined payment operations by implementing efficient processes and procedures / creating knowledge based structure, including how-to-guide articles and standard operation procedures to ensure business continuity.
- Collaborate and work closely with product management / development teams to ensure smooth integration of all new payments projects.
- Assisted in organizing and overseeing assignments to drive operational excellence
Customer Success Manager
Treasury Intelligence Solutions
07.2021 - 10.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Payment Operations Team Lead
Paysafe Group
07.2018 - 06.2021
- Alternative payment methods implementation and servicing.
- Security checks of all outgoing payments.
- Card issuing programs integration.
- Migration of issuing and acquiring business processes
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into team.
- Developed and implemented new policies and procedures to optimize operational performance.
- Analyzed department metrics and performance and reported findings to senior management.
Payment Operations Specialist
Paysafe Group
12.2016 - 06.2018
- Responsible for daily payments processing, monitoring and accounting of payments and handling internal and external payments related enquiries.
- Ensuring collection, distribution and archiving of all outstanding daily bank statements.
- Processing merchants’ withdrawals and deposits on daily basis.
- Upload/create statements with bank transfer payments in company’s back-office system.
- Implementing and serving card issuing programs and payments, related to them.
- Providing internal support to reconciliation and banking teams.
- Assisting in identifying areas of development of provided service.
Quality Analyst for Accounts Receivable Projects
AIG Shared Services
11.2015 - 12.2016
- Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control.
- Developed robust system for tracking non-conformance issues, facilitating timely resolution and minimizing overall impact on product quality.
- Participated in departmental meetings to establish short- and long-term strategy.
- Responsible for identifying & assigning monthly QA quotas using defined risk-based methodology, escalate gaps/issues where identified, including recording any approved exceptions or identified breaches.
- Provide audit information as requested by internal and external audit parties.
- Conduct 1:1 coaching sessions with employees and team leaders.
Payment Operations Specialist
AIG Shared Services
08.2014 - 10.2015
- Assisted in migration of processes related to account payables from relevant UK team to shared service center in Sofia. Facilitated training sessions for local team.
- Review and control invoices for appropriate documentation and approval prior to payment.
- Validation and settlement of expense/indemnity payments.
- Data analysis.
- Assist Team Leader with production of management information / reporting where required.
Skills
- Team Management
- Payments
- Banking
- Account Reconciliation
- Crypto API
- Project Management
- MS Office
Timeline
Payments Manager
Crypto.com
11.2021 - Current
Customer Success Manager
Treasury Intelligence Solutions
07.2021 - 10.2021
Payment Operations Team Lead
Paysafe Group
07.2018 - 06.2021
Payment Operations Specialist
Paysafe Group
12.2016 - 06.2018
Quality Analyst for Accounts Receivable Projects
AIG Shared Services
11.2015 - 12.2016
Payment Operations Specialist
AIG Shared Services
08.2014 - 10.2015
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