Stanislava Dimitrova
Stara Zagora,Bulgaria
Summary
Dedicated employee highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
5
5
years of professional experience
Work History
Insurance Specialist, Back Office Assistant
BNP Paribas Cardif
Sofia, Bulgaria
09.2021 - 07.2023
- I collaborate with my colleagues by providing support with their workload and offering suggestions on how to optimize task performance.
- I played a major role in applying the usage of a software application, in my team, effectively replaced traditional paperwork, contributing to the digitalization efforts of the company.
- Sorted and organised different types of information by document type, personnel or location.
- Entered handwritten data into computers for easy retrieval.
- Transcribed or scanned data to create new files.
- Examined, scanned and input documents in software system.
- Produced clean, error-free professional business correspondence for office team.
Sales consultant
dm drogerie markt
Sofia, Bulgaria
12.2018 - 09.2021
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Demonstrated product usage and features to customers.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- I successfully completed a training on Organic Foods. With this achievement I contributed to a better customer service.
Education
QA Fundamentals -
Skillo
Sofia, Bulgaria 03.2023 - 05.2023
QA Basics -
SoftUni
Sofia, Bulgaria 01.2023 - 02.2023
Bachelor's degree in Public Health and Health Management -
Medical University - Sofia
Sofia, Bulgaria /2019 - /2023
Biology and Chemistry with English language - undefined
High School of Science and Mathematics "Geo Milev"
Stara Zagora, BulgariaSkills
- Manual testing
- Testing techniques
- SDLC
- STLC
- Agile methodologies
- Database and SQL
- HTML
- CSS
- JIRA
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Languages
Bulgarian
Native
English
Advanced
Affiliations
- Hiking
- Snowboarding
- Arts and Crafts
References
References available upon request.
Timeline
QA Fundamentals -
Skillo
03.2023 - 05.2023
QA Basics -
SoftUni
01.2023 - 02.2023
Insurance Specialist, Back Office Assistant
BNP Paribas Cardif
09.2021 - 07.2023
Sales consultant
dm drogerie markt
12.2018 - 09.2021
Bachelor's degree in Public Health and Health Management -
Medical University - Sofia
/2019 - /2023
Biology and Chemistry with English language - undefined
High School of Science and Mathematics "Geo Milev"
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