Stanislav Stoilkov

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

• Directing various business departments to ensure the smooth running of the company.
• Resolving contractual and commercial issues and disputes.
• Training and leading a large team, providing discipline and performance feedback.
• Developing positive direct relationships with key business contacts.
• Scheduling workload to meet priorities and targets.
• Possessing personality, energy & charisma to inspire, lead and develop staff.
• Using automated computer systems to monitor stock control.
• Analysing complex data and documentation.
• Involved in the recruitment and mentoring of new staff.
• Responsible for achieving all performance related targets.
• Ensuring that best practice is followed in safety, legality and quality of service.
• Developing and supporting a cross functional culture of continuous improvement.
• Assisting company accountants in the formulation of forecasts and budgets.
• Maintaining excellent relationships with clients and suppliers.
• Undertaking staff performance reviews.

• Star Cruise - Genting (4 vessels), Sale development marketing, training teams across fleet sale up sale techniques, customer service, monitoring training implications. Responsible for 4 vessels revenue base on 4 different country (China, Singapore, Malaysia, Taiwan), including training staff, financial reports, development and implicating new strategy's.
• DEI Malaysia - 10 sites, 10 sites in Malaysia, Sunway Lagoon, Sunway Pyramid, Red Carpet, Water World, Trick Art. Snow Walk, Bukit Gam Bang Resort, Genting Skyway, Genting Snow World.

Site Manager of the Year 2015

The 21st Century Manager