Stanislav Dzhenkov

Help plan, manage and monitor operational/tactical Geo activities and act as liaison between various teams (e.g. Operations, Project Management and Governance, Analytics, Reporting) and the assigned Geography. Act as SME on various topics.

Assigned to following Regions currently: DACH, Central & Eastern Europe, North America, Southern Europe (between October 2020 and November 2022).

Tasks include: Knowledge of key methodologies, tools, technologies applicable to service level management, escalation point of contact on operational issues, identify operational process issues and triggers process improvements, drive documentation review and validation, ensure quality in authorization compliance check, partner delivery payments & exceptions, partner installed base monitoring, drive bi-directional communication between teams, disseminates info to Partner Success Delivery Managers, provide Geo specific inputs during lifecycle of projects, drive performance review preparations, drive operational performance management, support Partner experience improvement.

-Accountable for managing all operational matters and quality performance related to assigned channel partners. Worked with partner companies in Germany and Switzerland

-Tasks include: New partner setup, education of partners, deliver operational trainings, communicate program changes, main point of contact for all matters pertaining to Service Delivery topics, ensure close working relations with assigned accounts, ensure all assigned accounts meet set targets, ensure high quality Service delivery level strengthening customer satisfaction, act as escalation point of contact.

- Back office support related to Break/Fix service delivery topics for Channel partners of HPE.

- Tasks include: Ordering platform support & bug fixes, Supply chain/Order management support, Invoice investigation; Invoice disputes; Finance collection, Service delivery reporting (use of SAP, Excel).