Summary
Overview
Work History
Education
Skills
Timeline
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Stanimira Kostova

.
Burgas

Summary

Energetic and passionate about serving customers well and maintaining poise and sense of humor in demanding environments.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Receptionist

Playground
10.2022 - 04.2024
  • Welcomed customers and assisted them with different inquiries
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Museum Guide

Museum Of Illusions
02.2022 - 09.2022
  • Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
  • Established positive relationships with tour members through fun and engaging conversation.

Call Center Representative

Crocs
01.2021 - 01.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.

Waitress

Amour Beach Bar
06.2020 - 09.2020
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.

Education

High School Diploma -

English Language School "Geo Milev"
Burgas, Bulgaria
09.2016 - 05.2020

Skills

Teamwork and Professionalism

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Timeline

Receptionist

Playground
10.2022 - 04.2024

Museum Guide

Museum Of Illusions
02.2022 - 09.2022

Call Center Representative

Crocs
01.2021 - 01.2022

Waitress

Amour Beach Bar
06.2020 - 09.2020

High School Diploma -

English Language School "Geo Milev"
09.2016 - 05.2020

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Stanimira Kostova.