Stanimira Kostova
.
Burgas
Summary
Energetic and passionate about serving customers well and maintaining poise and sense of humor in demanding environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Receptionist
Playground
10.2022 - 04.2024
- Welcomed customers and assisted them with different inquiries
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Museum Guide
Museum Of Illusions
02.2022 - 09.2022
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Established positive relationships with tour members through fun and engaging conversation.
Call Center Representative
Crocs
01.2021 - 01.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
Waitress
Amour Beach Bar
06.2020 - 09.2020
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Education
High School Diploma -
English Language School "Geo Milev"
Burgas, Bulgaria 09.2016 - 05.2020
Skills
Teamwork and Professionalism
Strong multitasking
Calm and Composed
Fast Learner
Adaptability
Hospitality and Guest Service
Timeline
Receptionist
Playground
10.2022 - 04.2024
Museum Guide
Museum Of Illusions
02.2022 - 09.2022
Call Center Representative
Crocs
01.2021 - 01.2022
Waitress
Amour Beach Bar
06.2020 - 09.2020
High School Diploma -
English Language School "Geo Milev"
09.2016 - 05.2020